Day 2

Question 1

Stages of change

Answer 1

Pre-contemplation
Contemplation
Preparation
Action
Maintenance/Relapse

Question 2

Scope of motivation

Answer 2

Intrinsically vs. Extrinsically

personal vs. self-determination

Question 3

Define communication

Answer 3

the process of interaction between people in which symbols are used to create, exchange, and interpret messages about ideas, emotions, and mind states
Communication is the heart of nursing.

Question 4

Communication in 21st century

Answer 4

Effective interpersonal communication between nurse and patient most important for improving.

1. satisfaction
2. compliance
3. health outcomes

Question 5

IOM 6 Quality Domains

Answer 5

1. Safe
2. Effective
3. Patient-centered
4. Timely
5. Efficient
6. Equitable-equal care, every patient

Question 6

Scope of communication

Answer 6

effective communication->ineffective communication->absence of communication

Question 7

3 Primary Categories of communication

Answer 7

1. Linguistic communication-spoken/written words
2. Para-linguistic communication- nonverbal messages(eye contact, facial expressions, body language)
3. Metacommunication- context of the message.

Question 8

Attributes of communication

Answer 8

Communication process
complementary exchange
context (metacommunication)
-hierarchical relationships

Question 9

Communication Competence

Answer 9

Effective- goals of communication are met

Appropriate- adapted to people and situation

Question 10

SBAR

Answer 10

structured routine for passing information between team members, ie: nurse-nurse, nurse-physician, nurse-np, etc. 
provides immediate information needed
Situation 
Background 
Assessment 
Recommendation

Question 11

SBAR communication technique

Answer 11

tool that supports consistent and accurate communication between professionals.

Question 12

Electronic Health Record

Answer 12

Accurate and timely documentation in pt record
legal document
important source of information and means of communication between care team members

Question 13

Advocacy

Answer 13

speaking up for patients to ensure health needs are met.

ability to speak assertively, credibly, and authoritatively is a critical communication skill for effective advocacy.

Question 14

Therapeutic Communication: Language of Caring

Answer 14

Caring made visible
everyone benefits
malpractice prevention