Day 14 Flashcards
On a Balanced Scorecard the Customer section would measure:
Measurement of customer value such as prices of competitor’s prices for a cost leader
MCQ-07051
Define: External Failure Costs
Result when defective goods are not detected and are sold to a customer
MCQ-03896
The cost of statistical quality control in a product quality control system is categorized as:
Appraisal Costs
MCQ-03900
Name conformance costs
The cost of quality can be characterized as conformance cost and nonconformance costs.
Conformance Costs:
- Appraisal
- Preventive
MCQ-15759
Name Preventive Costs
- Employee Training
- Preventive Maintenance
- Supplier Education Expense
MCQ-08309
Name Appraisal Costs
- Quality Inspector
- Product Inspection
MCQ-08309
Name Internal Failure Costs
- Scrap
MCQ-08309
Name External Failure Costs
- Product Recalls
- Processing Product Returns
MCQ-08309
Equation: Return on Investment
Income ÷ Investment = ROI
Income ÷ Avg. Assets = ROI
MCQ-03437
MCQ-04817
Equation: Investment Turnover
Sales ÷ Avg. Investment = Investment Turnover
MCQ-06659
