Day 12- Training and Development Flashcards
Onboarding
The process of integrating and acculturating new employees and knowledge to become successful and productive
-Includes orientation, socialization, training, and development activities.
Outcomes include:
-Greater retention, faster time to productivity, increased motivation, and engagement
Orientation
aspect of onboarding
Organizational Issues:
history, names and titles, overviews
Policies, employee handbook
Employee Benefits:
Pay, vacations, breaks, benefits
Services, programs, counseling
Introductions:
To supervisor, co-workers, trainers
Job Duties:
Job location, job overview, safety
Job tasks, objectives, relationships
Socialization
The continuing process by which an employee begins to understand and accept the values, norms, and beliefs held by others in the organization
Involves turning outsiders into insiders
May have taken place even before employees join organization
Training and Development
Training
Job-related behavior
Training and Development
Development
Future job responsibility
Training Systems Approach
Needs Assessment Training Objectives Program Content: -training techniques -learning principles Program Delivery Evaluation
Conducting the Needs Assessment (All)
Organization Analysis
An examination of the environment, strategies, and resources of the organization to determine where training emphasis should be placed.
Task Analysis
The process of determining what the content of a training program should be on the basis of a study of the tasks and duties involved in the job.
Person Analysis
A determination of the specific individuals who need training.
Conducting the Needs Assessment:
1) Organizational Analysis
An examination of the environment, strategies, and resources of the organization to determine where training emphasis should be placed.
Conducting the Needs Assessment:
2) Task Analysis
The process of determining what the content of a training program should be on the basis of a study of the tasks and duties involved in the job.
Conducting the Needs Assessment:
3) Person Analysis
A determination of the specific individuals who need training.
Employee Training Objectives
Desired behavior
Performance criteria
Conditions
Learning Principles
Participation Repetition Relevance Transference Feedback
Training Techniques
On-the-job
Job instruction
Job rotation
Apprenticeships
Coaching
Training Techniques
Off-the-job
Lectures & videos Role-playing Case study Vestibule & Simulations Virtual reality (VR) Computer Based Training (CBT) -Virtual education/eLearning -Blogs, wikis, social networking, etc.
On the Job Training
PROPER
Prepare Reassure Orient Perform Evaluate Reinforce and Review
Evaluation of Training and Development
Reaction
Knowledge
Behaviour
Organizational Results
Evaluation of Training and Development
Criterion 1: Reaction
Participant Reactions
The simplest and most common approach to training evaluation is assessing trainees.
Potential questions might include the following:
- What were your learning goals for this program?
- Did you achieve them?
- Did you like this program?
- Would you recommend it to others who have similar learning goals?
- What suggestions do you have for improving the program?
- Should the organization continue to offer it?
Evaluation of Training and Development
Criterion 2: Knowledge
Checking to see whether they actually learned anything
Testing knowledge and skills before beginning a training program gives a baseline standard on trainees that can be measured again after training to determine improvement.
Evaluation of Training and Development
Criterion 3: Behaviour
Transfer of Training
Maximizing the Transfer of Training
Evaluation of Training and Development
Criterion 4: Results or Return on Investment (ROI)
Utility of Training Programs
Calculating the benefits derived from training:
- How much did quality improve because of the training program?
- How much has it contributed to profits?
- What reduction in turnover and wasted materials did the company get after training?
- How much has productivity increased and by how much have costs been reduced?
