Day 1 Part 1

Question 1

What is the purpose of Strategic Alignment and Deployment (SA&D)?

Answer 1

To ensure everyone in the organization is working toward the same strategic goals, aligning resources and activities with leadership’s vision.

Question 2

What does “Voice of the Customer” (VoC) help determine?

Answer 2

It helps determine what customers value most, so organizations can focus on value-added activities and reduce inefficiencies.

Question 3

What does “Go and See” mean in problem solving?

Answer 3

It means observing the actual process in person to understand what’s really happening, rather than relying on reports or assumptions.

Question 4

Why is gathering data important before solving a problem?

Answer 4

To understand the full scope of the issue and ensure solutions address root causes, not just symptoms.

Question 5

What is the difference between strategic and tactical targets?

Answer 5

Strategic targets define the long-term vision; tactical targets are specific, short-term goals to reach that vision.

Question 6

What does B-SMART stand for?

Answer 6

Balanced

Specific

Measurable

Attainable

Results-Focused

Timely

Question 7

What tool helps visualize a perfect process without limitations?

Answer 7

Ideal-State Mapping

Question 8

What tool helps design a realistic improvement path considering current constraints?

Answer 8

Future-State Mapping

Question 9

What is the Five Whys technique?

Answer 9

A method of root cause analysis where you ask “Why?” five times to uncover the underlying issue.

Question 10

What should be included in an action plan for countermeasures?

Answer 10

Specific tasks

Responsible individuals

Deadlines

Required resources

Stakeholder considerations

Question 11

When is a problem truly solved in the Practical Problem Solving Method?

Answer 11

When the countermeasures have been fully implemented and shown to effectively eliminate or reduce the root cause.