Day 1

Question 1

What is the proper phone answering procedure?

Answer 1

.Hello, thank you for calling Brine at Avalon, this is ________, how may I help you?

Question 2

What is the purpose of the connection card?

Answer 2

.Connection card is given to the server as the table is seated. This will include information about the guest to enhance the servers ability to take care of them. If new guests record information about them for future visits.

Question 3

What is Brine’s address?

Answer 3

700 Avalon Blvd, Alpharetta, GA 30009

Question 4

What is Brine’s telephone number?

Answer 4

(470) 226-2190

Question 5

Who is Scott Sofield?

Answer 5

.General Manager of Brine

Question 6

What are the concepts behind Brine’s menu and decor?

Answer 6

.West coast meets Cape Cod

Question 7

Who has the right of way in the restaurant?

Answer 7

The guests

Question 8

Whose job is it to maintain the bathroom cleanliness?

Answer 8

Everyones.

Question 9

What is the procedure for greeting a new guest at the door?

Answer 9

.Hello, welcome to Brine.

Question 10

Describe how to properly enter a new reservation in open table.

Answer 10

.

Question 11

How many times should the phone ring before it is answered?

Answer 11

No more than 2.