Data Gathering - Ryan Flashcards
What is Communication?
a process of sending and receiving messages enabling us to share knowledge, attitudes and skills
Two Types of Communication
- Verbal 2. Nonverbal
What % of communication is received nonverbally?
60 - 80%
What are the 4 nonverbal communication skills?
“AP(PL)K” or apple k
- Awareness- self and others
- Proximics- use of space
- Kinesics- use of body
- Para linguistics
Awareness
self & others- interpretation & utilization of nonverbal messages
Goal- consisten verbal and nonverbal messages
Proxemics
- use of space
- pay attention to barriers(desk, comp)
Kinesics
- use of body
- Facial exp, eye content etc
- Facilitative nodding
- lean forward to gather info
Para Linguistics
- Reflect those of the patient
- Tone: whiney, flat, nasal
- Rhythm- mechanical, flowing speech
- Pace/rate: slow, fast deliberate
- Vibrancy: energetic, flat
- Pauses/silence
- Encouraging gestures
Types of Questions? (5)
“FOMDL” aka fondle
- Open ended
- Direct
- Forced Choice
- Multiple
- Leading
Begin interview with what type of Question?
Open Ended
When to use Direct…
-Clarify & add
-brief answers
EX: what makes it better? when did you first notice this?
What is a forced question?
-closed question
-dichotomous answer (one of two things)
EX: is the pain better or worse?
What type of questions to avoid
Leading/Biased questions
Multiple Rapid-fire questions
What is a leading question?
carries implied right answer… “you don’t smoke right”
Multiple / rapid fire question
Easily confusing, patients often answer first or last question
