DAA 100 Flashcards
sender
they start the communication by sending a message
receiver
they get and understand the message
coder
how the sender puts their ideas into words/symbols
de coder
how the receiver takes and understands
message
info/ideas being shared
ethics
being honest and respectful
channel
how the message is being sent
noise
distractions and problems
context
when and how it takes place
competence
sending and receiving the message Cleary and effectively
what is the johari window
by Joseph and Harrington. helps people understand their self awareness
blind area
not known to you
known to others
open area
known to you and others
unknown area
not known to you and others
hidden area
known to you
not know to others
what is the reason of the unknown area
to make open area bigger
receiving/hearing
fully hearing the message
understanding/learning
absorbing all the info and understanding tho other person
remembering
memorizing old info to use later
evaluating
judging the info
responding
reating/giving feedback based on what you’ve heard
what is self concept
how you see yourself and get who you are
what is self awareness
recognizing your thoughts and feeling
what is conflict resolution
settling a disagreement
what is self disclosure
sharing personal info
what is self esteem
how you value yourself
what is non verbal communication
communicating without speaking
what is the guide to self disclosure
- why
2.appropiate
3.response
4.burdon
what are the channels of non verbal communication
-body
-face
-eye
-touch
-paralanguage
-silence
-spatial
snap judgment
“don’t judge a book by the cover”
prejudice
not making assumptions
projection
seeing where the other person is coming from
preoccupation
staying focused on the conversation
sloppy observation
seeing from the other persons side
predisposition
drawing conclusions before having the facts
what are the characteristics of conflict
-emotional
–physical
-relational
failure
without understanding the communication will fail
