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Dental Assistant Chapter Reviews > DA 130 Ch 2 & 37 REViEW > Flashcards

DA 130 Ch 2 & 37 REViEW Flashcards

1
Q

TRUE or FALSE

The sender of a communication cannot stimulate one’s sense of taste or smell.

A

FALSE

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2
Q

TRUE or FALSE

A reassuring touch by the dental assistant is the demonstration of communication through the kin esthetic channel.

A

TRUE

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3
Q

TRUE or FALSE

The communication process consists of two major components.

A

FALSE

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4
Q

TRUE or FALSE

One of the components of the communication process includes a written communication called the message.

A

True

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5
Q

TRUE or FALSE

The patient may form his or her first impression via telephone.

A

TRUE

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6
Q

TRUE or FALSE

Communication is 80% verbal and 20% nonverbal.

A

FALSE

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7
Q

TRUE or FALSE

Territoriality indicates the amount of space an individual needs to feel comfortable with others.

A

TRUE

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8
Q

TRUE or FALSE

In Maslow’s hierarchy of needs, self-actualization is the most basic need.

A

FALSE

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9
Q

TRUE or FALSE

When addressing a patient who speaks English as their second language, speak slowly in a normal tone of voice.

A

TRUE

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10
Q

TRUE or FALSE

It is important that dental assistants avoid stereotyping individuals according to culture, customs, traditions, and beliefs.

A

TRUE

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11
Q

TRUE or FALSE

Appropriate communication by the dental assistant is key to successful patient interaction.

A

TRUE

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12
Q

TRUE or FALSE

A resume should be 100% accurate and truthful.

A

TRUE

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13
Q

TRUE or FALSE

Practicing with a friend or family member to do a mock interview is a waste of time.

A

FALSE

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14
Q

TRUE or FALSE

Be yourself during the interview process.

A

TRUE

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15
Q

TRUE or FALSE

Try to leave a job on good terms if returning to this job is a possibility.

A

TRUE

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16
Q

TRUE or FALSE

Dental assisting is an exciting and rewarding career.

A

TRUE

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17
Q

TRUE or FALSE

When doing an employment search, the World Wide Web provides many sites for possible employment.

A

TRUE

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18
Q

TRUE or FALSE

Many individuals feel comfortable in jeans; therefore, jeans are appropriate attire for an interview.

A

FALSE

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19
Q

TRUE or FALSE

It is a well-known fact that the majority of patients believe one dental office for another do so because of the poor attitude of one employee.

A

TRUE

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20
Q

TRUE or FALSE

A standard format for a cover letter includes the salutation directing it to whom it may concern.

A

TRUE

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21
Q

The science of the mind and the reason people at the way they do is called ________________.

A

Psychology

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22
Q

The communication process begins with the ________________.

A

Sender

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23
Q

One of the three communication channels is ________________.

A

Auditory
Kinesthetic
Visual

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24
Q

Repeating the message to the sender is which part of the communication process?

A

Feedback

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25
Q

Communication is 80% ________________.

A

Non-verbal

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26
Q

________________ is considered one of the most absurd and critical components of nonverbal communication.

A

Facial expression

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27
Q

________________ founded A movement called humanistic psychology.

A

Abraham Maslow

28
Q

This generation is very technologically savvy and prefers that communication occur via cell phones and BlackBerry devices.

A

Echo Boomers

29
Q

When a patient feel shame, guilt, or fear, he or she may react using ____________.

A

Defense mechanisms

30
Q

A frown or schedule, the arms crossed in front of the chest, and hunched shoulders are all examples of ________________.

A

Body language

31
Q

The responsibility for credentialing dental assistant belongs to the _____________.

A

DANB

32
Q

The certification exam consist of _____ part(s).

A

Three

33
Q

There are ______ pathway(s) for an assistant to take the certification exam.

A

Three

34
Q

Which requirement is needed, regardless of pathway?

A

Current CPR card

35
Q

A dentist hired by another dentist under a contractual agreement is a(n) ______________.

A

Associate

36
Q

Any number of do too can share of building and still remain independent. This is the definition of a(n) ______________.

A

Group practice

37
Q

Dental assistant can be employed in ________________.

A

Government clinics
dental supply companies
dental assisting schools

38
Q

A resume and cover letter should be ______________.

A

Printed on good-quality paper

39
Q

A cover letter is a(n) ________________.

A

Introduction

40
Q

In the ______________, make every effort to use the correct name.

A

Inside address
salutation
list of references

41
Q

A resume should fit on ________________.

A

One page

42
Q

It is best to include information on the resume _______________.

A

In short clear detail

43
Q

When listing references on a resume, be certain of the references _______________.

A

Know they are being listed

Will give positive references

44
Q

When arriving for an interview arrive _____ before the scheduled time.

A

Five minutes

45
Q

Which type of question should be asked during an interview?

A

Description of expected job
work hours
expected salary

46
Q

When deciding which type of clothing to wear on an interview, choose _____________.

A

Conservative attire

47
Q

Before excepting a job, it is important to know about _______________.

A

Benefits
sick days
holidays

48
Q

As important as obtaining a job is, it is also _______________.

A

Important to know how to keep it

49
Q

Notification of job termination should be done at least ___________ before leaving.

A

2 weeks

50
Q

National certification can be obtained by the dental assisting national board three pathways. Which pathway requires graduation from a dental assisting program accredited by the ADA commission on dental accreditation?

A

Pathway I

51
Q

Before actually going to an interview, practice the following.

A

Speak distinctly
give good eye contact
practice a good handshake

52
Q

In the _______ paragraph of the letter, identify the reason for your interest in the position.

A

Second

53
Q

Searching for employment in locating open positions can be accomplished by which of the following?

A

Classified ads
Dental Societies
Career placement services

54
Q

Pathway ____ must meet the DANB eligibility, high school graduation, and a minimum two years with an accumulation of 3500 hours verified by the dentist employer.

A

Pathway 2

55
Q

Match

Hear the entire message.

A

Listening

56
Q

Match

Provide feedback.

A

Connect with another individual

57
Q

Match

The message

A

Communication

58
Q

Match

Receive the message

A

Transmit an idea

59
Q

Match

Name, address, phone number, and marital status

A

Personal data

60
Q

Match

Identify the desired goal

A

Career data

61
Q

Match

List certificates, degrees, and continuing education

A

Education

62
Q

Match

Accomplishments in each position held, describes skills and abilities

A

Employment history

63
Q

Match

Single dentist

A

Solo

64
Q

Match

Hired under contractual agreement

A

Dental associate

65
Q

Match

Each dentist has equal rights and duties

A

Partnership

66
Q

Match

Any number of dentists share of building and still maintain independence.

A

Group practice

Dental Assistant Chapter Reviews (4 decks)

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