DA 130 Ch 2 & 37 REViEW Flashcards
TRUE or FALSE
The sender of a communication cannot stimulate one’s sense of taste or smell.
FALSE
TRUE or FALSE
A reassuring touch by the dental assistant is the demonstration of communication through the kin esthetic channel.
TRUE
TRUE or FALSE
The communication process consists of two major components.
FALSE
TRUE or FALSE
One of the components of the communication process includes a written communication called the message.
True
TRUE or FALSE
The patient may form his or her first impression via telephone.
TRUE
TRUE or FALSE
Communication is 80% verbal and 20% nonverbal.
FALSE
TRUE or FALSE
Territoriality indicates the amount of space an individual needs to feel comfortable with others.
TRUE
TRUE or FALSE
In Maslow’s hierarchy of needs, self-actualization is the most basic need.
FALSE
TRUE or FALSE
When addressing a patient who speaks English as their second language, speak slowly in a normal tone of voice.
TRUE
TRUE or FALSE
It is important that dental assistants avoid stereotyping individuals according to culture, customs, traditions, and beliefs.
TRUE
TRUE or FALSE
Appropriate communication by the dental assistant is key to successful patient interaction.
TRUE
TRUE or FALSE
A resume should be 100% accurate and truthful.
TRUE
TRUE or FALSE
Practicing with a friend or family member to do a mock interview is a waste of time.
FALSE
TRUE or FALSE
Be yourself during the interview process.
TRUE
TRUE or FALSE
Try to leave a job on good terms if returning to this job is a possibility.
TRUE
TRUE or FALSE
Dental assisting is an exciting and rewarding career.
TRUE
TRUE or FALSE
When doing an employment search, the World Wide Web provides many sites for possible employment.
TRUE
TRUE or FALSE
Many individuals feel comfortable in jeans; therefore, jeans are appropriate attire for an interview.
FALSE
TRUE or FALSE
It is a well-known fact that the majority of patients believe one dental office for another do so because of the poor attitude of one employee.
TRUE
TRUE or FALSE
A standard format for a cover letter includes the salutation directing it to whom it may concern.
TRUE
The science of the mind and the reason people at the way they do is called ________________.
Psychology
The communication process begins with the ________________.
Sender
One of the three communication channels is ________________.
Auditory
Kinesthetic
Visual
Repeating the message to the sender is which part of the communication process?
Feedback
Communication is 80% ________________.
Non-verbal
________________ is considered one of the most absurd and critical components of nonverbal communication.
Facial expression
________________ founded A movement called humanistic psychology.
Abraham Maslow
This generation is very technologically savvy and prefers that communication occur via cell phones and BlackBerry devices.
Echo Boomers
When a patient feel shame, guilt, or fear, he or she may react using ____________.
Defense mechanisms
A frown or schedule, the arms crossed in front of the chest, and hunched shoulders are all examples of ________________.
Body language
The responsibility for credentialing dental assistant belongs to the _____________.
DANB
The certification exam consist of _____ part(s).
Three
There are ______ pathway(s) for an assistant to take the certification exam.
Three
Which requirement is needed, regardless of pathway?
Current CPR card
A dentist hired by another dentist under a contractual agreement is a(n) ______________.
Associate
Any number of do too can share of building and still remain independent. This is the definition of a(n) ______________.
Group practice
Dental assistant can be employed in ________________.
Government clinics
dental supply companies
dental assisting schools
A resume and cover letter should be ______________.
Printed on good-quality paper
A cover letter is a(n) ________________.
Introduction
In the ______________, make every effort to use the correct name.
Inside address
salutation
list of references
A resume should fit on ________________.
One page
It is best to include information on the resume _______________.
In short clear detail
When listing references on a resume, be certain of the references _______________.
Know they are being listed
Will give positive references
When arriving for an interview arrive _____ before the scheduled time.
Five minutes
Which type of question should be asked during an interview?
Description of expected job
work hours
expected salary
When deciding which type of clothing to wear on an interview, choose _____________.
Conservative attire
Before excepting a job, it is important to know about _______________.
Benefits
sick days
holidays
As important as obtaining a job is, it is also _______________.
Important to know how to keep it
Notification of job termination should be done at least ___________ before leaving.
2 weeks
National certification can be obtained by the dental assisting national board three pathways. Which pathway requires graduation from a dental assisting program accredited by the ADA commission on dental accreditation?
Pathway I
Before actually going to an interview, practice the following.
Speak distinctly
give good eye contact
practice a good handshake
In the _______ paragraph of the letter, identify the reason for your interest in the position.
Second
Searching for employment in locating open positions can be accomplished by which of the following?
Classified ads
Dental Societies
Career placement services
Pathway ____ must meet the DANB eligibility, high school graduation, and a minimum two years with an accumulation of 3500 hours verified by the dentist employer.
Pathway 2
Match
Hear the entire message.
Listening
Match
Provide feedback.
Connect with another individual
Match
The message
Communication
Match
Receive the message
Transmit an idea
Match
Name, address, phone number, and marital status
Personal data
Match
Identify the desired goal
Career data
Match
List certificates, degrees, and continuing education
Education
Match
Accomplishments in each position held, describes skills and abilities
Employment history
Match
Single dentist
Solo
Match
Hired under contractual agreement
Dental associate
Match
Each dentist has equal rights and duties
Partnership
Match
Any number of dentists share of building and still maintain independence.
Group practice
