Chapter 36 Review: Dental Office Management Flashcards
Usually the first contact the patient has with the dental office is with the…
Receptionist over the phone
A fax can contain:
- typed or written data
- pictures
- line art
The key to any dental office is:
Effective patient scheduling
In an appointment book, a unit is usually:
10 to 15 minutes
When patients can be attended to more than one at a time, this is considered:
- double booking
- and effective method
The time in an appointment that is not scheduled is known as:
Down-time
Most dental offices use some form of _____________ for patient filing.
Color coding
The fee typically charged by the dentist for specific procedure is known as the:
Usual fee
The mid range of fees charged for the same procedure in the:
Reasonable fee
Items recorded on the day sheet are:
Charges, payment, and adjustments for the day
Patients who are entitled to benefits under any dental plan are called:
Beneficiaries
If the proposed treatment plan is sent to the insurance company to request the amount that would be paid, this is known as:
- predetermination of benefits
- pretreatment of benefits
The list of amounts the carrier will pay for each service is the:
Schedule of benefits
The expenses required to run the dental practice are termed:
Overhead
Variable expenses, those expenses that do not remain constant are:
- Laboratory costs
- Dental supplies
- Dental repairs
Dental supplies that are disposable are called:
Expendable
The length of time a product can be stored until it begins to deteriorate is known as the ___________
Shelf life
If the supplier cannot supply an item on the order, what is issued?
Back order slip
The small amount of cash that is kept in the office for minor expenses is:
Petty cash
At the end of the year, form ________ must be given to all employees so those employees can submit their federal taxes.
W2
The CDT dental codes consist of a(n) _____ digit system to identify dental procedures and services a dentist provides.
5
The _________________ is a record of all deposits and checks made from the account.
Check register
A __________________ is guaranteed by the bank for the amount in which it is written.
Cashiers check
______________ is when The patient is covered under two carriers.
COB (coordination of benefits)
The non-duplication of benefits is known as:
Benefits-less-benefits
The time intervals in an appointment but are normally 10 to 15 minute intervals and I described is units of time. There are _____ units in an hour using the 10 minute intervals.
6
Area that a patient must sign to authorize the insurance carrier to make a payment directly to the dentist.
Assignment of benefits
Two dental coverages; the primary is in first position, and the balance is normally paid by secondary insurance.
Dual coverage
Items for dental coverage does not cover.
Exclusion
Payment to providers on a service-by-service rather than a salaried or capitalized basis.
Fee for service
Amount paid before benefits take effect
Deductibles
Expenses required to run a practice
Overhead
Amount of business or an office owes for goods or services
Accounts payable
Total amounts receivable
Gross income
The accounts payable subtracted from the gross income
Net income
To submit a treatment plan to a carrier to find out what the insurance will pay on the dental services; often called pretreatment estimate
Predetermination of benefits
Individual with dental insurance
Subscriber
The money owed to a dental practice is called:
Accounts Receivable
