D1;T1: Manage Conflict

Question 1

EASY

Answer 1

Interpret the source and stage of the conflict

The first enabler, “Interpret the source and stage of the conflict,” involves identifying the source of the conflict, understanding the parties involved, and determining the stage or severity of the conflict.

Question 2

EASY

Answer 2

Assessing the implications and impact of the conflict

“Analyze the context for the conflict” involves assessing the implications and impact of the conflict on the project’s objectives, stakeholders, and overall project performance.

Question 3

EASY

Answer 3

Mediation

Mediation is a conflict resolution technique that involves the intervention of a neutral third party, known as a mediator, to facilitate discussions and guide the parties toward a mutually acceptable solution.

Question 4

EASY

Answer 4

The main difference between “Compromise” and “Collaborate” is that compromise involves finding a middle ground and making concessions, while collaboration aims to find a solution where both parties’ needs and interests are fully satisfied, often resulting in a win-win outcome.

Question 5

EASY

Answer 5

Conflict in project teams can have both positive and negative impacts on project outcomes. While unmanaged or destructive conflict can be detrimental, managed or constructive conflict can lead to improved decision-making, innovation, and team cohesion. Therefore, it is important to recognize that conflict is not always negative.

Question 6

EASY

Answer 6

Avoiding

The project manager’s decision to temporarily reassign the tasks until a mutually agreeable solution can be reached indicates the use of the avoiding conflict resolution technique. Avoiding involves temporarily sidestepping or postponing the conflict to allow emotions to settle and provide time for a more effective resolution in the future.

Question 7

EASY

Answer 7

Collaborating

The project manager’s decision to assign the team members to work together on a small pilot project to test their respective approaches and gather data for evaluation aligns with the collaborating conflict resolution technique. Collaborating involves working together to find a mutually beneficial solution by involving all parties and leveraging their expertise.

Question 8

EASY

Answer 8

Compromising

The project manager’s suggestion of evaluating the pros and cons and conducting a team vote to make a final decision aligns with the compromising conflict resolution technique. Compromising involves finding a middle ground or mutually acceptable solution where both parties make concessions.

Question 9

EASY

Answer 9

Forcing

The project manager’s intervention and imposition of a deadline, emphasizing adherence to the project schedule, indicate the use of the forcing conflict resolution technique. Forcing involves resolving conflicts by exerting authority or power to achieve a specific outcome.

Question 10

EASY

Answer 10

Smoothing

The project manager’s approach of organizing team-building activities and training sessions to improve collaboration and understanding aligns with the smoothing conflict resolution technique. Smoothing emphasizes maintaining interpersonal relationships and reducing tension rather than addressing the underlying conflict directly.