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unit 2 MAN 320F > cynthia > Flashcards

cynthia Flashcards

1
Q

who is Cynthia carrol?

A
  • the CEO at Anglo American which is a large mining operation based out in South Africa
  • male-dominated industry
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2
Q

what are this case’s key themes?

A
  • transforming operations and cultures of a larger organization
  • communicating across a diverse organization
  • managing key stakeholders
    -organizational change
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3
Q

what does being in a mine feel like?

A

difficult and brutal working conditions

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4
Q

where are the deepest minds and what is the depth?

A

south africa
2-2.5 deep

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5
Q

how many mine workers?

A

500,000

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6
Q

how many deaths are officlly recorded around the world?

A

15,000

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7
Q

what is the historical background of the country?

A
  • mining companies profit from inexpensive and oppressed black labor
    -hostility and violence between black workers and white supervisors
  • unemployment rate of 25%
  • Anglo-American competitors are less progressive (they will resist because it will increase operating costs)
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8
Q

what were the financial issues of Anglo Americans?

A
  • stock was lagging
    -poor financial performance
  • lose $8 million per day if mines close
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9
Q

what are the pros of closing the mines?

A

-sends a message that Caroll is serious about safety
- creates a sense of urgency
- of workers paid, gov, the unions and workers are happy
- establish Anglo Americans as a leader in safety
- stakeholders opposed will stay silent in public

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10
Q

what are the cons of closing the mines?

A
  • expensive
    -upset shareholders
  • may increase the danger of the mines
  • Caroll needs more data to determine the cause of deaths
  • closing will not address the culture of valuing workers
    -focus on safety will increase costs
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11
Q

how does each stakeholder feel?

A
  • shareholder: unhappy
  • anglo american senior executives: mixed
  • mine managers: nha[[y because of unproductive = no money
  • mine workers/unions and the South African government will be skeptical
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12
Q

is Cynthia Caroll the right leader?

A
  • she has a great track record
  • as an outsider, she has the chance to build relationships (with gov)
  • track record of taking risks to transform organizations
  • a record of convincing and persistent behavior
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13
Q

Is Caroll the wrong choice?

A
  • lacks context to the industry
  • lack of mining experience
  • the previous job was 10% of the size of Anglo
  • The mining industry is historically male-dominated
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14
Q

what was her call to action?

A
  • i simply cannot support operations that are killing people
  • Caroll unilaterally closed Rustenburg
  • many called her crazy
  • she believed that these death were preventable
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15
Q

what did she demand?

A
  • she wanted to listen to all her employees
  • she wanted Rustenberg managers on board- safety was job 1
  • wanted them to meet all safety standards
  • all shafts were closed on a rotating basis
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16
Q

what were the challenges of listening to 30,000 employees?

A

-different languages and dialects
- 70% literacy rate
- people were scared

17
Q

how did she meet those challenges?

A
  • brought all employees to a stadium
  • hired consultants that created groups of 50 people
  • used traditional method of village assemblies
  • workers were sharing ideas
18
Q

how were mines reopened?

A

-mines were brought up to standards
-workers are given right to close the mine if concerned about safety
-workers felt empowered
- mines were less productive - 40 million loss

19
Q

what were the ideas that had to be continued after the mines reopened?

A
  • identified best practices
  • ensure workers’ voices are heard
    – getting all executives on board
  • established a dedicated team ti investigate accidents
  • zero tolerance fo no compliance
  • bringing regulators and competitors on board
20
Q

what effect did improving safety have?

A
  • improved relationships with unions, workers, and the government
  • safety programs provided strategic opportunities yo address all operations
    -ultimately lead to improving overall performance
21
Q

what were the next steps she took?

A

created a summit where unions and gov work together for zero harm
- tied executive bonuses to safety
- executives required to go into the mines
- developing new technologies to support newly blasted veins

22
Q

what were the results ?

A

70% decrease in deaths
48% decrease in lost time caused by injuries
demonstrated opposing stakeholders can work together

unit 2 MAN 320F (11 decks)

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