Customers Flashcards
What are the four types of customers?
internal, external, new, repeat
Internal customers are….
people who work within the organisation
External customers are…
people we interact with outside the organisation
New customers are…
customers engaging with the establishment for the first time
Repeat customers are…
customers that engage with the business more than once.
What is a team?
a group of people working together to acheive a common goal
What is teamwork?
cooperation needed between team members to achieve outcome.
Characteristics of teamwork include:
a shared goal, working together to plan and prioritise, have different strengths and challenges, great communication.
Benefits of teamwork include:
provides results effectively and efficiently.
when a team works effectively…
establishments have a harmonious workforce.
Example of teamwork includes:
Food production: head chef, sous chef.
