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Only If You "Care" > Customer Timeline > Flashcards

Customer Timeline Flashcards

1
Q

Customer timeline website

A

https://cable.customer-timeline.com

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2
Q

Timeline - Watchlist

A

can notify you when certain events happen on customer’s account

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3
Q

How to get Timeline access

A

myComcastAccess

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4
Q

Timeline access timeframe

A

30 days

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5
Q

Name of Timeline Search Bar

A

Global search bar

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6
Q

timeline- Arrow to the right of the search result gives __________

A

NODE, USERNAMES, and DEVICES

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7
Q

Timeline- Left bar under profile

A

Profile Drawer

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8
Q

Timeline- Profile drawer displays________

A

Cx info, contact info, address, journeys, recommendations (e360 notes)

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9
Q

Timeline- Used to select precise timeframe

A

Calendar Controls

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10
Q

Timeline- Used to scroll a timeline

A

Timeline Scrubber

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11
Q

Timeline- scanning and exploring timeline, click the arrow next to each category name

A

Expand Event Categories

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12
Q

Timeline- Can see the most important detail of an event

A

Hover Over Event

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13
Q

Timeline- Focus on specific events

A

Filter Events tab

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14
Q

Displays a description of all events stored within the timeline including the type of event, description, source of info and availability

A

Timeline Legend

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15
Q

Timeline- Communications Side bar

A

Top right sidebar

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16
Q

Make phone calls from Timeline

A

Timeline Talk

17
Q

Selecting Communications from the upper right corner of the page will display

A

Communication Drawer

Only If You "Care" (8 decks)

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