Customer Service Flashcards
1
Q
Customer Service Mission Statement
A
PBS
- Prevent Harm
- Be Nice
- Survive
2
Q
Customer Service Incident Action Plan
A
KCPR
- Kindness
- Consideration
- Patience
- Respect
3
Q
Customer Service: How you should treat each citizen.
A
KCDR
- Kindness
- Courtesy
- Dignity
- Respect
4
Q
Customer Service: Local Delivery System is made up of ___.
A
People
Hardware
Systems
5
Q
Customer Service: The “O” in MBO has changed from objectives to ____.
A
Opportunities
6
Q
Customer Service: Trust x ____
A
Trust x 100
Do whatever it takes to create trust.
7
Q
Customer Service: A change plan includes:
A
HaSPS
- Happiness
- Survival/Welfare
- Sanity
- Prosperity/Growth
