Customer Service Flashcards
What are the key methods of providing good customer service?
Product knowledge, customer engagement, and post-sales service.
Why is product knowledge important?
Helps build customer trust and reduces product returns.
How does customer engagement improve service?
Creates a positive buying experience, encourages repeat business.
What are the benefits of good customer service?
Customer satisfaction, loyalty, increased spending, and higher profits.
What are the dangers of poor customer service?
Dissatisfied customers, bad reputation, and loss of revenue
What is the role of social media in customer service?
It allows businesses to engage with customers, handle complaints, and promote products.
How has ICT improved customer service?
Websites, e-commerce, and social media provide better communication and service.
What are examples of post-sales services?
Warranties, complaint resolution, spare parts availability.
