Customer Obsession

Question 1

Describe a difficult situation you had with a customer.

Answer 1

1) saying no to last features one week before end of internship.

Question 2

Tell me about a time when you went above and beyond for a customer.
OR
Tell me about a time you were able to anticipate a customer’s need with a solution or product they didn’t know they needed/wanted yet.

Answer 2

1) Tableau Dashboards

Question 3

Tell me about a time you asked for customer feedback.

Answer 3

1) Testing sessions with the Associates at the gateway.

Question 4

Sometimes customers can make unreasonable requests. Tell me about a time when you’ve had to push back or say no to a customer request.
OR
Tell me about a time you had to balance the needs of a customer with the needs of the business.
OR
Tell me about a time a customer came to you for something that wouldn’t actually address their need. How did you approach this?

Answer 4

4) Last minute feature at end of database project.