Customer Care Flashcards
1
Q
6 pillars
A
Attitude, tone of voice, body language, verbal language, interest, action
2
Q
5 main features of customer care
A
Greeting the customer, interacting with the customer, identifying customer needs and wants, encouraging feedback from the customer, responding to feedback
3
Q
What are service standards
A
It is what a business expects from an employee. It is to be followed to create a nice and expected experience in the workplace
4
Q
Equality act 2010 summary
A
It is a law that stops the discrimination against anyone based on their characteristics such as age, gender, race, sexual orientation, marital status, disability and it also stops the enforcer of this act from being victimised.
