cumulative Flashcards
What word defines the set of values, ideas, and opinions of an individual or group?
Philosophy
If you receive unpresentable remains from another funeral home what should you do ?
Attempt to make them look presentable before the viewing
To do something with “ the spirit of the law” means ?
The it is implied
What word defines fidelity to moral principles?
Integrity
Knowledge and factual representation best helps the funeral director how?
gives more service options
A child that doesn’t run into the street for fear of going into time out describes what level of moral?
Punishment and obedience
With many ethical obligations to various professional associations , funeral directors urge ____________.
professional solidarity
What word defines beliefs held in high esteem ?
Values
Legal Conduct is assumed the _________ for ethical behavior.
base minimum
True or false the funeral director should have knowledge of disposition options such as burial or scattering of remains
True
What word is defines as a culturally entrenched pattern of behaviors ?
Religion
True or false collections agencies are an example of an allied profession
FALSE
The most important qualifications when choosing a casket is the manufactures policy of standing behind their _____
product
In kohl bergs social contract level of moral development the view of government is legal authority and not ____
moral authority
professional service to everyone should include everything except?
POLITICAL STATUS
True or false a collection agency is considered a an allied professional service
FALSE
The information the families receive from the funeral home should help the ______ ____
family first
“regardless of the situation, the outcome will always be one and consistent” defines
absolutism
When is the best time to do after care counseling follow up with a client family ?
When the family indicates that they’re in need of assistance
In California a FD must legally follow the wishes of a decedent when ______
They are fully funded
The FD should treat the clergy of any service as if they are ___________________
knowledgeable for that particular religious tradition
True or false a pre need can put money into “funeral insurance “
True
Today, what family group would need more aftercare assistance ?
ANY GROUP WHO DOESN’T HAVE A WELL FORMED SUPPORT NETWORK
True or false “we have qualified staff to assist you with your funeral needs” is an acceptable, ethical advertisement
True
An ethical way to advertise your mortuaries strengths is to _____ the services your mortuary ____ in
emphasize , excels
True or false when discussing merchandise with a pre need you should include scheduling cremation services
false they are pre need, not yet dead
Within an employer-employee relationship what should an employer do about the employees professional appearance ?
Encourage conservative dress
When developing a professional image the mortuary should include ?
atmosphere of openness
Most American adults function at which level of moral development according to kohl berg?
3-5
What word defines dealing with values relating to human conduct ?
Ethics
When discussing client and family records what type of record does not need accuracy or privacy ?
Aftercare
“the elements of the situation must be looked at before a solution can be rendered “ defines
situationalism
True or false The clergy is considered an allied professional service
True
Define Religion
a culturally entrenched pattern of behaviors
True or false Entrusted care by the family is an ethical consideration in regard to the care if the deceased body
True
True or false a mortuary gift card is acceptable for a pre funded funeral arrangement
false
The FD should always be _____ of the entire ____ ceremony
entire, funeral ceremony
Medical records should be kept an additional ____ years after the termination of an employee to satisfy OSHA requirements
30 years
knowledge and factual representation includes ___ ____ and best helps the FD
service options
In the caring Model of Moral development , the condition of people ignoring their own needs so they can focus on the needs of others in a selfish manner is called
Martyr syndrome
In recognizing ethical standards in their professional responsibility to the press or media the FD must exercise ________________
DISCRETION in releasing confidential information
a ___ case describes a family who decides to use an alternate mortuary for services
Lost
As a FD we should have knowledge pf the various community resources for grief support that would include?
COMMUNITY AND/OR HOSPITAL PROGRAMS
True or false employees should be responsible for their own health insurance
False
When dealing with environmental issues with the funeral home what federal agency would you be in contact with?
EPA
what consists of abstract patterns of and for living and dying that are learned either directly or indirectly ?
Culture
Appropriate and helpful acts of counseling that come after the funeral defines
aftercare
In Kolbergs Law and Order level of moral development people live in society and obey
the government
True or false sculptured death mask offerings were discussed in class
false
True or false only qualified embalmers should be training apprentices
true
The set of values, ideas, and opinions of an individual or group defines ?
PHILOSOPHY
True or false FD should have knowledge in merchandise options regarding musicians
False, its impossible to know everyones price
The best way to view the decedent is in
indirect dim lighting
True or false the viewing of the casketed remains can take place at the time best scheduled for the family
True
A _____ driver is considered under the funeral home’s liability in the event of an injury
Agent
When in procession the family car is in what position after the funeral coach?
1st
What should be inspected in the room before a service begins?
Room temperature
True or false the visitation attendant should be trained in the financial arrangement of the families sighing the contract that day
False
The funeral director is similar to a ___ ____
wedding planner
True or false the FD should give instructions to the casket bearers of the location of the reception following the service
False , the reception is a family event after the service
The FD should have _____ for the clergy when directing the funeral service
deference (respect)
True or false Chapel lighting is considered merchandise that is “green”
False,its not merchandise
The FD should have a respect for ____ objects associated with the funeral service
sacred objects
What word defines the responsibility for wrongful acts or other debts
liability
What material is used in mat form to cover the surrounding area of a grave space is known as
Artificial grass
At least how many people should assist when casketing a body
2
The processional of the funeral service is ?
movement at the beginning of the service of the casket going into a church
willingness to help is one of the important items of the attendant at the ____ of the body
visitation
What room is the semi-private room adjacent to the mortuary chapel usually called?
family room
True or false the funeral home staff should have an employee to escort the family to the visitation area
true
What defines webbing or similar material use to lower the casket into the grave?
GRAVE STRAPS
True or false a nicheside gather is suitable for a funeral reception
FALSE
A lower device is a
Mechanical device that puts the casket into the outer burial container
Personal clothing is
Clothing brought in by the family for decedent
Where would be the most appropriate location for a reception after the funeral?
Funeral home
True or false the night staff is responsible for signing the contract
False
True or false family and friends can pay their respect sin a place called the tea room
False
Objectives of the american religious funeral experience include ____ and ___
dignity and decorum
The type of driver that the funeral home has no control of is called a ___
volunteer
Motor escorts take the ____ route to the place of disposition with minimal impact on ___ ___
saddest, local traffic
In the chapel the contemporary family usually sits in the ____
front of chapel
True or false savings and loans is considered a Allie to funeral profession
false
Chapel lighting could be included in “green “ merchandise
false
funeral director is similar to a _____
wedding planner
people who escort funeral coach from service to place of disposition
motor escort
In funeral procession family car is ____ after funeral coach
1ST
True or false FD should have deference for the clergy when directing service
true
Viewing of casket is
time best for family
Processional
at the beginning of service of casket going into church
Funeral service manager must have a license in California
True
Type of music is not a concern when discussing what kind of services?
green
Define perpetual case
funds are set aside and used to maintain the cemetery indefinably
True or false the funeral home should have an employee to escort family to visitation area
true
Burial Clothing is made specifically to
so embalmer can dress the decedent easily
reception usually happens after the _____
graveside committal
a driver under the funeral homes liability in event of injury
agent
appropriate dress is applied to
employees
Disposition permit is returned to the family
false
recessional
movement of casket at ending of service going out of the church
Roman Catholic is the largest ___ denomination in the world
Christian
Eucharist is the ____ to the RCC
holy communion
In RCC a cross witha corpus is called
crucifix
What does the father need to perform the final blessing before going to the cemetery
Holy water
The priest of RCC is also called
Monsignor
The entry way in the church is the
Narthex
grouping of parishes under jurisdiction of bishop for RCC
Diocese
What is needed for a RCC burial ?
Cristian burial permit
What is inferior to arch bishop?
Bishop
Before 1963 what was prohibited by RCC?
cremation
During recessional for RCC funeral mass , who leads casket out of the church?
crucifer
decedent enters church ___ first
feet
clergy decedent LEAVES church ___ first
head
Define scapular
In RCC faith , cloth with religious significance
What can be placed on top of the pall?
crucifix
To be buried in RCC cemetery decedent must have been in
good standing with parish
INRI on crucifix is in what language?
Latin
True or false cremated remain may be interred in a
grave or niche
symbolic cloth placed on top of casket
pall
Who makes the sign of the cross over the casket
priest
In orthodox , chants with priest
cantor
Common prayer is the book for what protestant denomination ?
episcopal
seating portion of protestant church
nave
How do orthodox Christians dress decedents ?
every day clothing
Orthodox christian evening service may only be held at the chapel ?
true
The pope of RCC is AKA
bishop of Rome
For RCC evening vigil service is to
community and family to share prayers
Orthodox christian crucifix will NOT have
crown of thorns
Religious society of friends AKA
Quakers
Iconstasis
solid screen with icons dividing sanctuary and body
Who uses incense at graveside committal?
orthodox christian
The book of order pertains to ___, protestant denomination
Presbyterian
Which christian holiday is connected to orthodox Cristian
Pentecost
Define orthodoxy
right worship
Largest protestant denomination
Presbyterian
orthodox crucifix has ___ transepts
3
episcopal is decedent of what church ?
church of England
east and west churches separated in
1054
non-liturgical protestant minister would ask for ___ to place on casket
sand
what christian denomination prefers flower petals for clergy at committal service?
protestant
Minister places sand or flower petals in sign of the cross
episcopal, Lutheran (Liturgical Protestant )
Father places dirt or flower petals on casket , and presents crucifix to NOK.
RCC
