Culture-excellence approach

Question 1

Who are the key figures of the culture-excellence approach?

Answer 1

Tom Peters and Robert Waterman

Question 2

What are “The 7 S’s” in the culture-excellence approach?

Answer 2

Strategy, Structure, Systems, Staff, Style, Shared values, Skills

Question 3

What are the organization focused (hard) S’s from the culture-excellence approach?

Answer 3

Strategy
Structure
Systems

Question 4

What are the people focused (soft) S’s from the culture-excellence approach?

Answer 4

Staff
Style
Shared values
Skills

Question 5

What is the core concept of the culture-excellence approach?

Answer 5

Culture determines performance

Question 6

What are the criticisms of the culture-excellence approach?

Answer 6

“One best way”; assumes that every organization faces the same problems and opportunities; empirical evidence does not stand up; people are the chief asset but are easily discarded and are not treated in the same way (compete with each other); culture is the great cure-all