Culture, community and communication

Question 1

Ability of time management and prioristation fo providing patient centred care

Answer 1

Health professionals and carers have their own cultural beliefs which influence the care provided.
Providing culturally safe care is founded on respect for peoples’ background and lived experiences.
Culturally appropriate includes:
• Responsiveness – being open to new ideas that may be different from our own
• Inclusiveness – respect and valuing the contributions of others
• Sensitivity – being aware that cultural differences and similarities exist without ascribing value to them

Question 2

How to create a supportive culturally responsive healthcare

Answer 2

• Identify care needs and preferences of residents and clients
• build workforce capacity and provide staff who can deliver care to address older persons needs
• provide access to information about care and supports in community languages and in accessible formats
• encourage the use of professional interpreting services (not family) in all conversations involving significant information with non-English speaking residents and clients.

Question 3

What are the barriers among older australians from CALD backgrounds when accessing health care

Answer 3

Cultural
- Communication difficulties related to English language proficiency, and particular beliefs, behaviours and preferences that are not well understood by the non-CALD population.

• This can then have a profoundly negative impact on their health and wellbeing

Service barriers

• Health service providers may not be culturally appropriate or staff culturally competent, some services do not know how to use interpreters or decide not to. CALD consumCulers can experience racism or discrimination as a result.
• Such compromised services can have a negative impact on the emotional and physical wellbeing of CALD consumers.

Structural barriers
- The Australian health system, particularly aged care can be difficult to navigate, people may not be aware of available services or where they can be accessed. Information may also not be readily available in the persons language.

• As a result, CALD people might not utilise services that would otherwise contribute to their positive health outcomes.

Question 4

What is the purpose of using appropriate terms to describe their groups when relating to indigenous people?

Answer 4

• Non-indigenous colonists and their descendants demonstrate attitudes and use terms that are discriminatory and offensive to the relevant indigenous people
• Using the current appropriate terms can contribute to positive experiences that will ensure indigenous people continue to seek assistance from health services

Question 5

Explain why each individual has a unique cultural identity

Answer 5

• Cultural identity is an important contributor to people’s wellbeing. Identifying with a particular culture gives people feelings of belonging and security. It also provides people with access to social networks which provide support and shared values and aspirations.

Question 6

Define cultural safety?

Answer 6

• a policy of ensuring respect for cultural and social differences in the provision of health and education services.

Question 7

Five main principles that create culturally safe practice when working with indigenous people

Answer 7

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