Culture

Question 1

What is the role of the leader in shaping culture?

Answer 1

• Set tone
• Create work environment
• Set objectives and expectations
• Model behavior

Question 2

What are the Significant Elements of Culture

Answer 2

Core values: how are principles conveyed?

• Stakeholder focus: whom is culture centered on?
• Dominant mode of communication: how do people relate to each other?
• Performance measurement: how is success marked?
• Work environment: how do surroundings relate to culture?
• Accountability: are there consequences for behavior?
• Community and social responsibility: how is outreach prioritized?
• Feel: is culture easy to discern?
• Tradition and history: how does past influence behavior?

Question 3

What are Schein’s Three Levels of Culture?

Answer 3

• Artifacts
• Shared values
• Basic assumptions

Question 4

What is the Artifacts level of Schein

Answer 4

features that are seen and heard

- Tone of language
- Work environment dress
- Physical environment

Question 5

What is the Shared values level of Schein

Answer 5

expected behaviors

• Respect
• Integrity
• Accountability

Question 6

What is the Physical environment level of Schein

Answer 6

starting points for decisions

Question 7

What are Schein’s Other Cultural Features

Answer 7

• No two cultures are alike.

- Leadership and organizational ethics intersect with culture.

Question 8

Why do organizational culture have strategic importance?

Answer 8

• Leaders should make culture a priority.
• Culture needs continuous attention.
• Role of culture in winning must be understood.
• Sustainable competitive advantage requires strategy-culture alignment.

Question 9

How do we Shape Culture?

Answer 9

• Through what a leader chooses to say, to whom, and how often
• Culture
  
  • Should be talked about often and in depth
  • Must be continually communicated and modeled

Question 10

How do we measure culture?

Answer 10

• Assess the state of the culture.
• Have measuring mechanisms to help assess culture.
• Talk about how the culture is doing.

Question 11

How do we exhibit values?

Answer 11

• Response under stress is the real you.
• Values and ethics promoted can be erased or validated.
  - The 98%/2% rule

Question 12

How do we distribute resources?

Answer 12

• Compensation
• Rewards
• Funding
• Talent

Define fairness in workplace and reinforce rhetoric.

Question 13

What is Office Design aspect of culture?

Answer 13

• Design physical space for the desired feel of the group.

- Physical space should enhance group interaction.