Cultural Sensitivity Flashcards
What is diversity?
all the ways that individuals are unique and differ from one another
Diversity involves…
recognizing our unique differences, attracting people of all backgrounds, recognizing how attitudes affect us all, creating an environment where we can all succeed, and acting to promote diversity
Elements of Diversity
age, gender, ethnicity, race, physical ability, sexual orientation, income, education, religion
Secondary dimensions of diversity
elements we have the power to change; have the choice whether to disclose these characteristics or not; can conceal them
income, work background, parental status, religion, military status, education, geographic location,
Primary dimensions of diversity
aspects of ourselves that we cannot change; things people know about us before we even open our mouths, physically visible (except sexual orientation)
race, gender, ethnicity, age, physical qualities, sexual orientation
The Golden Rule
1960’s, assimilation, “stop treating people badly”
Right The Wrongs
1970’s, affirmative action, created “us versus them”
Value Differences
Year 2000 and beyond, diversity is an asset
Prejudice
generalized attitude toward members of a group
Stereotype
generalized belief about members of a group
Discrimination
behaviors directed towards people on the basis of their group membership
Labeling
stereotype, prejudice, and discrimination
What do negative prejudices stem from?
social learning, threats
Self-fulfilling prophecies
A false belief that leads to its own fulfillment –
perceiver develops false belief about a target
perceiver treats target in a manner consistent with false belief
target responds to the treatment in such a way as to confirm the originally false belief
Positive SFP’s
perceiver overestimates targets ability
perceiver treats target consistent with that overly positive belief
target responds by confirming the overly positive belief
Negative SFP’s
perceiver underestimates targets ability
perceiver treats target consistent with that overly negative belief
target responds by confirming the overly negative belief
Our first impressions can…
influence our working relationships
be affected by stereotypes of which we are not aware
People tend to be..
raised in groups just like us
gravitate to similar people
be uncomfortable with differences
We mistakingly believe that..
all people like us on the surface are similar in all other ways
all people who are unlike us on surface are different in all other ways
What does exclusion bring?
less interest in performing to full capacity
cultural life and traditions seem distinct
over sensitivity
What does acceptance bring?
positive feelings
a more productive and enjoyable workplace
Keys to working well with others
communicate openly,
listen,
establish respect and understanding,
discuss issues as they arise
Positive FGP
ill embrace this challenge
Negative FGP
ill resist this, No one can force me