Cultural Competency

Question 1

Race

Answer 1

A group of people that share certain distinctive physical traits

Question 2

Ethnicity

Answer 2

Relating to races or large groups of people who have the same customs, religion, origin, etc

Question 3

For the US census Bureau, Race is composed of what 6 groups

Answer 3

Black/African American
Asian
Native Hawaiian or Pacific Islander
American Indian Alaskan Native
White 
Hispanic

Question 4

Culture is defined as…..

Answer 4

behaviors, beliefs, values, and symbols that individuals accept generally without thinking about them and passed from generation to generation.

Question 5

Cultural diversity is composed of several factors such as x4

Answer 5

age
gender
religious presence
social status

Question 6

Health disparity is defined as

Answer 6

a collection of complex interactions and differences that may limit the persons health care

Question 7

What are a few contributing factors to health disparity X4

Answer 7

Cultural differences
Education
Discrimination
Socioeconomic status

Question 8

What can be the pharmacist role is health disparity x3

Answer 8

• Front line care, community setting
• More frequent patient contact in community setting
• Practice effective discharge communication in hospital

Question 9

Some other barriers to culture competency include mistrust, language and literacy, religion, preconceived perceptions.
Give an example of each

Answer 9

• Mistrust-Patient may with hold important information because their culture or beliefs may not be respected.
• Language and Literacy- English may be a second language, not using lay terminology and not speaking at 5-8th grade level
• Religion- values and beliefs may limit options to a patient, such as dispensing birth control
• Preconceived perceptions- patient already knows but in reality they don’t “I know this, I read this..”

Question 10

Cultural competence

Answer 10

is the ability of professional to work effectively in a cross-cultural situation be maintaining behaviors and attitudes

Question 11

Cultural humility

Answer 11

Understanding that you will be constantly learning about cultures throughout our lives

Question 12

For active communication, you want to use the learn model which stands for

Answer 12

L-listen to the problem
E-explain your perception of problem
A-acknowledge and discuss similarities/differences
R-reccomend treatment/solution
N-negoitate a treatment plan that is mutually agreed upon

Question 13

The 4 C’s of the L from learn are

Answer 13

Call
caused
Cope
Concerns