CTA - Business Ethics

Question 1

A-B-C method

Answer 1

A time management strategy that allows you to arrange your daily tasks according to priority.

Question 2

Back-to-back ticketing

Answer 2

An unethical ticketing practice in which clients buy two round-trip discount tickets for less than the cost of one round-trip ticket at full fare, thus circumventing certain restrictions on the discount tickets by rearranging departures and returns.

Question 3

Card mills

Answer 3

Organizations that sell travel agent identification cards to the general public, under the guise of bona fide employment in the travel industry, promoting access to travel industry discount

Question 4

Double booking

Answer 4

An unethical reservation practice of booking two reservations for an individual at the same time.

Question 5

Ethics

Answer 5

Moral principles of right conduct.

Question 6

Hidden-city ticketing

Answer 6

An unethical ticketing practice in which clients buy a less expensive ticket with a connection than actually end their trip at the connecting city.

Question 7

Profession

Answer 7

An occupation requiring a specialized body of knowledge.

Question 8

Professional

Answer 8

The term commonly used to describe people who earn their living by practicing some skill or engaging in some activity that requires expertise.

Question 9

Professionalism

Answer 9

The quality demonstrated by professionals who possess the skills and knowledge to perform their jobs with expertise and who are committed to the standards of the occupation and to the interests of the client.

Question 10

Tickler files

Answer 10

Files that remind you to do something, to assist with time management.

Question 11

Time log

Answer 11

A record of what you do and how long it takes you to do it, to assist with time management.