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Snow CSA > CSA-FlashCards-2 > Flashcards

CSA-FlashCards-2

1
Q

When adding a variable to a catalog item, what does an order field determine?

A

The order field establishes the display order of the variables. Variables are listed by
ascending order values.

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2
Q

Where can Admins check which release running on an ServiceNow instance?

A

Stats module

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3
Q

Which one of the following is an example of a one-to-many relationship?

A

The Task table task assigned to field references the user table [sys_user].

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4
Q

What is generated from the Service Catalog once a user places an order for an item or service?

A

A request

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5
Q

Which group of permissions is used to control Application and Module access?

A

Roles

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6
Q

In SLA definition, what are the conditions that will trigger an SLA?

A

Start condition, Pause condition, Stop condition.

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7
Q

What are the 3 types of numbers from orders?

A

Catalog Task Number, Request Number (REQ), Requested Item (RITM)

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8
Q

Which statement is true about business rules?

A

A business rule can be a piece of Javascript

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9
Q

What is a schema map?

A

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

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10
Q

ServiceNow uses what term to describe all the data saved within a particular form?

A

Record

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11
Q

What is the greatest benefit of utilizing SLAS?

A

SLA’s allow in IT Service Desk to track if their representatives are providing a specific level of service, and run reports on the success rates of the SLA actions.

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12
Q

Which type of notification allow users to know when Knowledge Articles are about to expire?

A

Self Service notifications

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13
Q

Knowledge article authors can apply predefined formats, table of contents, code snippets and find/replace text when authoring a knowledge article using this editor:

A

HTML

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14
Q

Which tool allows users to reuse content by creating, editing, and publishing knowledge blocks?

A

Agent Workspace

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15
Q

What type of tests can users run to ensure that CMDB still works after upgrades and deployments of new applications or integrations?

A

Quick start tests

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16
Q

Where on the Now Platform can users author cross-enterprise workflows and create a single, unified process?

A

Process Automation Designer

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17
Q

Under which circumstance is the delegated request experience not supported?

A

If two-stop checkout is enabled

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18
Q

In what order should filter elements be specified?

A

Field, Operator, then Value

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19
Q

Database live at the Data Center? True or False

A

t

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20
Q

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

A

REQ (Number)>RITM (Number)>TASK (Number)

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21
Q

Record numbers have to be manually incremented? True or False

A
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22
Q

Server is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
True or False?

A

t

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23
Q

Reports can be created from which different places in the platform?

A

View / Run module, List column heading

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24
Q

What is a formatter? Select one of the following

A

A formatter is a form element used to display information that is not a field in the
record

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25
Q

Which term refers to application menus and modules which you may want to access quickly and often?

A

Favorite

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26
Q

UI Policy can make fields read-only, mandatory, or hidden? True or False

A

t

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27
Q

Which of the following are valid Service Now User Authentication Methods?

A

LDAP, SSO, Local database

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28
Q

What is a Record Producer?

A

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

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29
Q

Which of the following allows a user to edit field values in a list without opening the form?

A

List Editor

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30
Q

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A

A metric is used to measure and evaluate the effectiveness of IT service management processes

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31
Q

What is a Dictionary Override?

A

A Dictionary Override sets field properties in extended tables

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32
Q

Knowledge Base Search results can be sorted by which of the following?

A

Number of views, Relevancy, Most recent update

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33
Q

The baseline Service Catalog homepage contains links to which of the following components?

A

Record Producers, Order Guides, and Catalog Items

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34
Q

ServiceNow is single-instance, multiple tenant architecture? True or False

A
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35
Q

Tables are made up of which of following?

A

fields, records

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36
Q

What module in the Service Catalog application does an Administrator access, to begin creating a new item?

A

Maintain Items

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37
Q

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

A

Mapping fields using a Field Map

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38
Q

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

A

The CMDB contains data about tangible and intangible business assets

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39
Q

Which of the following are a type of client scripts supported in ServiceNow?
(Choose four.)

A

onCellEdit, onLoad, onSubmit, onChange

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40
Q

Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

A

Dashboard

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41
Q

What is the Import Set Table?

A

A staging area for imported records

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42
Q

Which of the following concepts are associated with the ServiceNow CMDB?
(Choose four)

A

The Dependency View, A Database, Service Processes, Tables and Fields

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43
Q

What is the master table that contains a record for each table in the database?

A

[sys_db_object]

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44
Q

Which of the following can be customized through the Basic Configuration UI 16 module?

A

Banner Image, System Date Format, Browser Tab Title

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45
Q

Which one of the following statements describes the purpose of a Service Catalog workflow?

A

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

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46
Q

Which one of the following statements is true about Column Context Menus?

A

It displays actions such as creating quick reports, configuring the list, and exporting data

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47
Q

What are the main Ul component(s) of the ServiceNow Platform? (Choose 3)

A

Application Navigator, Content Frame, Banner Frame

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48
Q

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

A

task

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49
Q

What are the two aspects to LDAP Integration?

A

Data Population, Authentication

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50
Q

Which would NOT appear in the History section of the Application Navigator?

A

UI Pages

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51
Q

How is the Event Log different from the Event Registry?

A

Event Log contains generated Events, the Event Registry is a table of Event definitions

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52
Q

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

A

They are the building blocks.

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53
Q

Buttons, form links and context menu items are example of what type of functionality?

A

UI Action

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54
Q

What refers to an application or system that accesses a remote service or another computer system, known as a server?

A

Client

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55
Q

For Administrators creating new Service Catalog items, what is the characteristic they should know about Service Catalog variables?

A

Service Catalog variables are global by default

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56
Q

A Service Catalog may include which of the following components?

A

Record Producer, Order Guide, and Catalog Items

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57
Q

Which tool is used to have conversations with logged-in users in real-time?

A

Connect Chat

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58
Q

What information does the System Dictionary contain?

A

The definition for each table and column

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59
Q

A REQ number in the Service Catalog represents.

A

the order number

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60
Q

Which of the following statements is true when a new table is created by extending another table?

A

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

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61
Q

Access Control rules may be defined with which of the following permission requirements? (Choose 3)

A

Roles, Conditional Expressions, Scripts

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62
Q

Which of the following statement describes the purpose of an Order Guide?

A

Order Guide provide the ability to order multiple, related items as one request

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63
Q

Which one of the following statements best describes the purpose of an Update Set?

A

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

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64
Q

Which three Variable Types can be added to a Service Catalog Item?

A

Multiple Choice, Select Box, and Checkbox

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65
Q

Which one of these applications is available to all users?

A

Self-Service

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66
Q

A group is stored in which table?

A

Group [sys_user_group]

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67
Q

Which technique is used to get information from a series of referenced fields from different tables?

A

Dot-Walking

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68
Q

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

A

Avoid using the Default Update set as an Update Set for moving customization from instance to instance

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69
Q

Knowledge articles within a knowledge base are grouped by category? True or False

A

t

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70
Q

How are Workflows moved between instances?

A

Workflows are moved using Update Sets

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71
Q

What is the purpose of a Related List?

A

To present related records

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72
Q

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

A

Virtual Agent

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73
Q

A knowledge article must be which of the following states to display?

A

Published

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74
Q

Which application is used to change the number format per table?

A

Number Maintenance

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75
Q

What are the three components of a filter condition?

A

Field, Value, Operator

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76
Q

When searching using the Application Navigator search field, what can be returned? (Choose four.)

A

Names of Modules, Favorites, Names of Applications, Names of Applications and Modules

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77
Q

Unique ID is stored in which field of table

A

sys_id

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78
Q

What does ‘Coalesce’ field mean?

A

Fields will be set a unique key

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79
Q

What is the best practice when it comes to roles and groups?

A

Roles should be added to groups and user should be added to groups

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80
Q

Which of the following describe SSO?

A

it is an integration to verify the login user.

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81
Q

What table is used to track changes in an Update Set?

A

sys_update_xml

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82
Q

Which of the following closely describe onChange client?

A

it runs when there is any change in a filed defined in script

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83
Q

Data Inconsistency correction is done from automated?

A

Plugin

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84
Q

Cmdb_ci_appl is ______________________ for cmdb_ci table

A

Child Class

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85
Q

If a user has one role and that role inherit other role which of the following is true?

A

user will get the assigned role as well as the inherit role.

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86
Q

End Users can personalize the list layouts for themselves

A

t

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87
Q

Multiple Choice, Single Text, and select Box are what type of elements in ServiceNow?

A

Variable Types

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88
Q

If prefix of incident needs to be changed, which table should I refer?

A

Number Maintenance Table

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89
Q

Difference between personalization and customization?

A

Customization is valid for all user and personalization is valid for single user

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90
Q

How are users and groups related?

A

Many to Many

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91
Q

How to make a fields mandatory at data base level, before updating or inserting?

A

Data Policy

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92
Q

When running Transform on an import set, how does the ServiceNow system handles the data being imported?

A

The Transform map acts as a staging area for records imported from a data source.

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93
Q

What are the three major steps to create a service catalog request workflow and make it visible to all others?

A

Define workflow properties, create workflow activities and publish the workflow.

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94
Q

What is a form?

A

A form displays information from one record in a data table.

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95
Q

What are the list interface Elements?

A

Title bar, Breadcrumbs, Column Headings, Fields

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96
Q

Which of the following are workflow activities? (Choose any 3)

A

Timers, Notification, Approvals

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97
Q

Where is the impersonal feature located?

A

It’s a picture of a key and it’s in the banner frame next to welcome message

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98
Q

When creating a new table named “abc”, what is the system table name that is automatically assigned by the system?

A

u_abc

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99
Q

What features of ITIL are utilized by the ServiceNow platform?

A

Strategy, Design, Transition, Operations

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100
Q

What are the main components of the ServiceNow graphical user interface (GUI)? (Select 4 choices)

A

Application Navigator, Content Frame, Power Edge, Banner

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101
Q

How is coalesce used in Import Sets?

A

Using coalesce, import sets may update existing records in a destination Production table.

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102
Q

Which of the following statements correctly describes the difference between a client script and a business rule?

A

A client script runs on the client when onLoad, onChange of a field or onSubmit of
a record. A business rule runs on server before or after a record is loaded, inserted, deleted or updated.

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103
Q

When a user customize a homepage, the system makes a copy of the homepage and _____

A

Adds a “My” prefix to the homepage name.

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104
Q

What process does the knowledge base manage?

A

Document review cycle, which includes submission, feedback from subject matter experts (SMEs), and publishing.

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105
Q

What is the primary purpose of the Impersonal feature?

A

To act as a different user for testing purposes.

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106
Q

What are the OOTB ServiceNow roles in ascending order?

A

Admin, Delegate Admin, ITIL, ESS.

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107
Q

Which statement of the following is correct when referring to UI actions?

A

Conditions can be specified to determine when a UI Action appears.

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108
Q

Which one of the following is an accurate list of changes that are captured in an update set?

A

Changes made to: tables, forms, views, and fields

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109
Q

By default in ServiceNow, what customizations are added to Update Sets?

A

Changes made to a form.

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110
Q

Which one of the following statements describes the purpose of an update set?

A

An update set is a group of customizations that is moved from development to production

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111
Q

When using Transform Mapping how we can dynamically map field?

A

We can dynamically map source and destination fields by using ServiceNow scripting objects and functionality.

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112
Q

What is the industry term used to describe the computing platform and solution stack that supports the delivery of web applications?

A

Platform as a service[PaaS]

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113
Q

On a home page, which one of the following page elements accesses Knowledge Base Articles?

A

News

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114
Q

What the CMDB application does from the following in ServiceNow? (Choose any 3)

A

Helps locate failed changes. Facilitate quick impact analysis. Increase cost saving to business.

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115
Q

Incident, problem and change tables extend which table?

A

Task [task]

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116
Q

What are Import Logs?

A

Log of all Import Set application operations.

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117
Q

When does the submit button appear on a form?

A

When Changing a new record

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118
Q

What are the difference between UI Policy and Data Policy? (Choose any two)

A

UI policy acts when a record is inserted/updated through a ServiceNow UI while Data policy acts whenever a record is inserted/updated into database through any means, UI Policy runs on the client side whereas Data Policy runs on the server side.

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119
Q

Which one of the following statements is true for system administrators who are deleting tables?

A

Only tables beginning with ‘u_’ can be permanently deleted.

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120
Q

What is Single Sign-On (SSO)?

A

A type of integration that enables a user to log in once and gain access to the resources of multiple software systems without being prompted to log in again.

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121
Q

Which one of the following includes a quick way an approval manager can approve a Service Catalog request?

A

In the Request list, right-click the REQ Number and select Approve Request.

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122
Q

A field can be added to a table and form by accessing which part of the Form Designer interface?

A

Field Navigator

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123
Q

What are the steps for applying an update set to an instance? Select 3 Answers from the below options.

A

Commit, Retrieve, Preview

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124
Q

Which of the following are true regarding Flow Designer actions? Select 3 Answers from the below options.

A

Can be contained in a spoke, Represent reusable operations for use across multiple flows, Provide the ability to build your own custom actions

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125
Q

Which of the following is an example of a CI Class switch?

A

A CI is reclassified from the Linux Server [cmdb_ci_linux_server] class to the Windows Server [cmdb_ci_win_server] class

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126
Q

Which script does run when a record is displayed, inserted, updated, deleted or when a table is queried?

A

Business Rule

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127
Q

Which of the following are the different ways an end user can leave feedback about an article? Select 3 Answers from the below options.

A

Mark the article as helpful or not helpful, Give a 1-5 star rating, Leave a comment on the article

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128
Q

What are the four access control rules that the system creates by default when a custom table is created? Select 4 Answers from the below options.

A

Create, Read, Delete, Write

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129
Q

What type of service catalogue item is used to create an incident or raise a HR case?

A

Record producer

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130
Q

What item in the Knowledge Management Service Portal does display articles that have the highest percentage of users marking them helpful?

A

Most Useful

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131
Q

What do each record and each field correspond to in a table?

A

Each record corresponds to a row in a table and each field to a column on that table

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132
Q

What are the main sections when you are configuring email notifications? Select 3 Answers from the below options.

A

When to send, Who will receive, What it will contain

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133
Q

Under which Report Designer tab can you define the report grouping?

A

Configure

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134
Q

What are the typical Tier 2 support tasks that virtual agents can perform so that your support agents can focus on more complex user issues? Select 3 Answers from the below options.

A

Performing diagnostics, Providing how-to information, Answering FAQs

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135
Q

What is selected on the Now Platform to impersonate another user?

A

User menu

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136
Q

What is created by default when you create a new table? Select 2 Answers from the below options.

A

Application Menu with the same name as the table Label Module with the plural of the table Label

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137
Q

What can be used to extend the Flow Designer to call 3rd party systems such as automating Microsoft Services and infrastructure using PowerShell and REST?

A

IntegrationHub

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138
Q

Select the report visualization types that can be generated from list of records. Select 2 Answers from the below options.

A

Pie chart, Bar chart

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139
Q

What is Configuration Item (CI)?

A

Components of an infrastructure required to deliver a product or service

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140
Q

Which of the following applications is available to all users?

A

Self-Service

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141
Q

Which tab does contain the Activity Stream for a task?

A

Notes

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142
Q

ServiceNow can import data from which of the following external data sources when a valid transform map is available? Select 3 Answers from the below

A

LDAP, OIDC, REST

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143
Q

Which of the following are Data management plugins? Select 3 Answers from the below options.

A

Many to Many task relations, Data Archiving, Database Rotations

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144
Q

What actions can you do with Flow Designer? Select 3 Answers from the below options.

A

Look up and delete multiple existing records as a single action, Duplicate an action or subflow within a flow, Test a flow, subflow, or action in the background

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145
Q

Which search feature can be used to help narrow down search results in ServiceNow?

A

Wildcard Characters

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146
Q

Where can you navigate to see the notifications that are currently defined on the Now Platform?

A

System Notification > Email > Notifications

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147
Q

Which of the following are true statement about user impersonation? Select 2 Answers from the below options.

A

The impersonation option is not visible in the mobile view of the platform, Users with impersonator role cannot impersonate admin users

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148
Q

What ServiceNow feature can be used to begin the creation of an application?

A

Guided Application Creator

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149
Q

Which tool is used to determine relationships between fields in an import set and an existing table?

A

Transform map

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150
Q

In which Visual Task Board type are the tasks in the list updated when cards are edited or change lanes?

A

Guided

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151
Q

The CMDB is the authoritative source of what information? Select 3 Answers from the below options.

A

Owner, Contact, Support group

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152
Q

What are the 3 types of Flow Designer triggers? Select 3 Answers from the below options.

A

Application-based, Schedule-based, Record-based

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153
Q

What do you configure to instruct fields how to behave on a form when a UI policy is triggered?

A

UI Policy Action

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154
Q

What are the different Schema relationship types that are supported for tables? Select 4 Answers from the below options.

A

Referencing, Referenced by, Extending, Extended by

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155
Q

Where does the System Administrator navigate to edit a catalogue item?

A

Maintain Items

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156
Q

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? Select 2 Answers from the below options.

A

Guided Setup > ITSM Guided Setup System Properties > Basic Configuration UI16

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157
Q

Which role can switch their form view?

A

view_changer

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158
Q

What are the different types of Client Scripts that are supported in ServiceNow? Select 4 Answers from the below options.

A

OnLoad(), OnSubmit(), OnCellEdit(), OnChange()

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159
Q

Which of the following are true statement about the admin role? Select 3 Answers from the below options.

A

Non-admin users cannot add a user to a group that contains the admin role, A user with only the admin role cannot grant the security_admin role to other users, To grant the admin role to a user, the granting user must also have the admin role.

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160
Q

What functionality can you use to track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

A

Service Level Agreements

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161
Q

Which menu does provide options related to viewing, configuring, creating favourites and saving form data?

A

Form Context Menu

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162
Q

Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options.

A

List fields context menu, List title menu, List column context menu

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163
Q

Notifications in the Now Platform occur through which of the following methods? Select 3 Answers from the below options.

A

SMS, Email, Meeting Invitation

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164
Q

Which elevated role is required to modify access control rules?

A

security_admin

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165
Q

What is created when an order is placed for a catalogue item? Select 3 Answers from the below options.

A

A Request (REQ) record One or more Service Catalog Task (SCTASK) records A Requested Item (RITM) record

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166
Q

What are the two options to define the fullfilment process for a service catalogue item? Select 2 Answers from the below options.

A

Flow, Workflow

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167
Q

What do access control list rules specify? Select 2 Answers from the below options.

A

The permissions required to access the object, The object and operation being secured

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168
Q

Which user authentication method is used when it authenticates the user name and password configured in identity providers that have a matching user account in the ServiceNow instance?

A

External Single Sign-on (SSO)

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169
Q

Where do you navigate in the Now Platform to see a list of catalogue items?

A

Service Catalog > Catalog Definitions > Maintain Items

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170
Q

What is the main language used for scripting in ServiceNow?

A

JavaScript

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171
Q

What role is required for a user to create or update access control rules?

A

security_admin

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172
Q

What is Configuration Management Database (CMDB)?

A

A database used to store configuration records throughout their lifecycle

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173
Q

Which of the following is an example of a base table that is extended but itself is not extending another table?

A

Task [task]

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174
Q

Which of the following are valid report sharing options? Select 4 Answers from the below options.

A

Add to dashboard, Publish, Schedule, Export to PDF

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175
Q

What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.

A

Application Navigator, Content frame, Banner frame

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176
Q

By default, a report is shared with:

A

The report creator only

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177
Q

What service catalogue component does allow for multiple catalogue items to be logically grouped as one request?

A

Order Guide

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178
Q

The Now Platform is an example of which cloud computing model?

A

Application Platform-as-a-Service (aPaaS)

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179
Q

When using Form Designer, icons presented on each field include which of the following? Select 3 Answers from the below options.

A

Remove icon, Handle icon, Edit icon

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180
Q

Which ServiceNow product does provide the ability to quickly integrate with 3rd party applications without scripting?

A

IntegrationHub

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181
Q

What source type should be used when creating a report from a dataset with pre-defined conditions?

A

Data source

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182
Q

Which of the following branding features can be configured? Select 4 Answers from the below options.

A

Navigator background and text colours, Banner image, text and colours Browser tab title, System date/time formatting

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183
Q

Which module does display a list of tasks assigned to a user’s group, but not yet assigned to an individual user?

A

My Groups Work

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184
Q

From the end user’s perspective, how are the products and services in the service catalogue organized?

A

Categories and Subcategories

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185
Q

Which of the following do run scripts client-side? Select 2 Answers from the below options.

A

Client Script, UI Policy

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186
Q

What type of relationship is recommended between Incident and SLA tables to report on incidents resolved by SLA per incident category?

A

Database Views

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187
Q

What is a good way to privately suggest an article revision to the knowledge manager from the Service Portal?

A

Flag article

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188
Q

Which of the following can not be considered Configuration Items?

A

Users

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189
Q

Which statement best describes reason for Templates creation to be restricted to select groups?

A

Since it can be used to by-pass process, like mandatory fields, UI policies, etc.

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190
Q

Which statement is true about import set?

A

Data is copied from import set table to destination table

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191
Q

Approvers have the ___________ role but no other roles.

A

approver

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192
Q

Which search results is INCORRECT if you enter “service” in navigator filter?

A

Incident -> Assigned to me

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193
Q

Which elevated role is required to modify access control rules?

A

security_admin

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194
Q

Which two options are available in the Form Designer’s Page Header component?

A

Select Table, Select View

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195
Q

Which UI action saves information for a new record and leaves the form?

A

Submit

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196
Q

ServiceNow user interface is divided into three areas

A

Content Frame, Banner Frame, Application Navigator

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197
Q

Dashboards may be responsive or non-responsive, but are set as non-responsive by default. Responsive dashboards require the activation of the following plugin:

A

Performance Analytics

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198
Q

Which of the following best describes Column Context Menu in a list?

A

Click the column context menu icon in the desired column header to display actions related to that column, such as creating quick reports, configuring the list, and exporting data.

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199
Q

Which tool s a conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common work tasks

A

Virtual Agent

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200
Q

What is the different between Additional Comments and Work Notes on a form?

A

Work Notes are visible to users with itil role and Additional Comments are visible to all users accessing the record.

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201
Q

What is created when an order is placed for a catalog item?

A

Req, RITM, SCTASK

202
Q

Which statement is incorrect regarding Personalize a form?

A

Hide Mandatory Fields

203
Q

How to switch between the different views of columns on a list?

A

Open the List Context Menu then select View. Then select the name of the desired view.

204
Q

Which statement is incorrectly describes Access Control rule evaluation?

A

The matching table-level and field-level ACL rules must either evaluate to true.

205
Q

What is the best practice to delete roles that are assigned to the group from a user record?

A

You must remove the user from the group record

206
Q

How does Flow Designer open when selected from Filter Navigator?

A

In new tab

207
Q

Which of the following customization and branding options include in instance branding?

A

Banner image, text and colors
Browser tab title
Navigator background and text colors

208
Q

What is the purpose of Work notes and Additional comments in a task?

A

Work notes are only visible to fulfillers and are not available to external users or customer. Additional comments is customer visible.

209
Q

Which feature is to design and build automated conversations that help your users quickly obtain information, make decisions, and perform common work tasks?

A

Virtual Agent

210
Q

A Knowledge article must be in this state to display to a user.

A

Published

211
Q

Which statement describes what metric can do?

A

Measures and evaluates the effectiveness of IT service management processes.

212
Q

Which statement best describes Related list?

A

To represent related records

213
Q

Which of the following is included in an updated set?

A

Form layout, fields, tables, workflow

214
Q

How do you import new data in ServiceNow from spreadsheet?

A

Load Data, Create Transform Map, Run Transform

215
Q

Which one of the following changes are captured in Update Set?

A

Table, Column, Layout

216
Q

What is purpose of order guide?

A

Order guide submits a single service catalog request that generates several items.

217
Q

What is different between Event Log and Event Registry?

A

Event Log records all system events and Event Registry to automate other activities like notifications.

218
Q

What is Content Frame?

A

Displays information, such as lists, forms, dashboards, knowledge bases, and service catalogs depending on where you navigate within the platform

219
Q

What is the best statement that describes Application Navigator?

A

Provides access to all applications and the module they contain

220
Q

What is included in the Application Navigator History?

A

Forms and lists accessed
Catalog items
Homepages visited

221
Q

What is used to assign security rights to user?

A

Role

222
Q

Which of the following is known as Employee Self Service (ESS) users?

A

Requester

223
Q

Which of the following is associated with List Filters?

A

Breadcrumbs

224
Q

Which are the three components that make up a filter condition for a list?

A

Field, Operator, Value

225
Q

Who can apply, create, modify and save list filters?

A

• Specialized users
• Admin users
• Itil users

226
Q

New tags can be made visible to:

A

The current logged in user (Me)
• Groups and Users
• Any user (Everyone)

227
Q

What do you configure to show or hide fields from a view and change the list column order?

A

List Layout

228
Q

What is a common way of testing functionality for different roles?

A

Impersonate user

229
Q

What is the function of paperclip icon on the Form header?

A

Attach, remove, or rename files on form.

230
Q

Which of the following does NOT opens in a separate tab?

A

Form Layout

231
Q

Which statement best describes Form Designer’s Sections?

A

Sections are used to break up the form and group like information together.

232
Q

When you change Settings (from Settings icon in banner frame), what does it configure?

A

Affects only user account

233
Q

The Task (task) table is one of ServiceNow’s core table and provides a series of standard fields used on each of the tables that extend it, such as __________

A

Incident, Problem

234
Q

Which statement best describes Group?

A

• Group names are unique in ServiceNow.
• Group may contain other groups
• Child group inherits all roles owned by it’s parent

235
Q

Which UI action saves information for a new record and leaves the form?

A

Submit

236
Q

What is the best practice to delete roles that are assigned to the group from a user record?

A

You must remove the user from the group record

237
Q

What is an event?

A

An indication that certain conditions have occurred in the system, which are then responded to with pre-defined actions.

238
Q

Creating notification allows administrators to specify all of the following except

A

Where to send the Notification

239
Q

Each field has three key attributes which includes

A

label, name, value

240
Q

Tables that exists in the base system are called?

A

Core tables

241
Q

What is Access Control?

A

A security rule defined to restrict the permissions of a user from viewing and interacting with data

242
Q

What is an Import Set?

A

Tool used to import data from various data sources, and map that data into ServiceNow tables.

243
Q

What is Coalesce Fields?

A

The field will be used as unique key during imports

244
Q

Which tool is used to determine relationships between fields in an import set and an existing table?

A

Transform Map

245
Q

Benefits of having an accurate and up-to-date CMDB include:

A

Locating failed changes and associated incidents
Helping reduce or eliminate downtime
Facilitating quick analysis of impact

246
Q

_______________ allows users to create, categorize, review, approve, and browse important information in a centralized location that is shared by the entire organization.

A

Knowledge Management

247
Q

What access does a user need to be able to import articles to a knowledge base?

A

canContribute

248
Q

What represents questions asked when ordering a catalog item?

A

Variables

249
Q

ServiceNow Core actions for Flow Designer does not include which of the following?

A

Create User

250
Q

A non-administrator user who is assigned one or more permissions to develop applications is called?

A

Delegated Developer

251
Q

Which statement best describes difference between Data Policy and UI Policy?

A

UI policy is client side and the Data policy is server side.

252
Q

Which type of table can be extended by other table and does not have a parent table?

A

Base Table

253
Q

Access control rule may provide access security to following database objects?

A

Tables and Columns

254
Q

What is the best regarding User/Group/Role

A

Roles should always be assigned to groups rather than individual users. Add Users to Group

255
Q

Which statement best describes Business Rule?

A

It is server-side java script

256
Q

Users are represented by a record on the following table

A

sys_user

257
Q

What is part of Banner Frame?

A

User Menu, Global text search, Help Icon

258
Q

What does Filter Navigator quickly navigates to?

A

Applications, Modules

259
Q

Once access has been granted to a role, all of the groups or users assigned to that role are granted the same access.

A

t

260
Q

Which role is assigned to Fulfiller?

A

itil

261
Q

Where does the list (a set of records from a table) displays?

A

Content Frame

262
Q

What are the different Context Menus available in a list view?

A

List Context Menu, Column Context Menu, Record Context Menu

263
Q

Consider this list filter breadcrumb “All > Active = true > Assigned to = Bud Richman”. What happens if user clicks on “Active = true” part of the breadcrumb?

A

List will be refreshed to retrieve all active records.

264
Q

____ allows a field value to be edited in a list without opening the record.

A

List Editor

265
Q

Which role is required to make tags visible to everyone.

A

tags_admin

266
Q

What are the UI actions commonly displayed on a form header?

A

• Update
• Save
• Delete

267
Q

What is Formatter?

A

An element used to display information that is not a field in the record

268
Q

In the Form Design Interface, what are the two tabs part of Field Navigator?

A

Filter tab: allows you to search fields or field types
Fields tab - existing fields for the selected table which can be added to the form
Field Types tab - field types which can be added to the form.

269
Q

Which field type displays information from another table?

A

Reference

270
Q

Which module allows an admin to change the look and feel for an instance?

A

System Properties > Basic Configuration UI16

271
Q

_____ can belong to more than one group, and ______ identify a subset of users based on roles.

A

Users, Groups

272
Q

What variable type can be only used once in a catalogue item?

A

Requested For

273
Q

On what condition is the delegated request experience not supported?

A

If two-step checkout is enabled

274
Q

What editor is used by knowledge authors in order to apply predefined formats, code snippets, table of contents and find or replace text for a knowledge article?

A

HTML

275
Q

Given that the prebuilt conversations in Virtual Agent Lite are read-only, how do you make the conversations available to your end users?

A

Duplicate and publish the topics

276
Q

What does multiple connections support with IntegrationHub enable you to do? Select 3 Answers from the below options.

A

When a flow is promoted to production, re-establish a connection to each account without needing to modify the flow Override preset connections for flows, subflows, and
actions directly through Flow Designer Have more than one connection to the same integration provider

277
Q

What authentication method is used as a Single Sign-On (SSO) identity
provider (IdP) to allow users to log in to ServiceNow using their social identity
provider, like Google and Okta?

A

OpenID Connect

278
Q

What variable type should be used to allow uploading an attachment from a question in a catalogue item?

A

Attachment

279
Q

What type of traffic can you apply an IP access control to your instance? Select 3 Answers from the below options.

A

Outbound, Inbound, Bidirectional

280
Q

What HTTP request methods can be used in place of GET methods to return a response without a response body?

A

HEAD

281
Q

Which of the following best describes Record Context Menu in a list?

A

Right-click in a row’s cell to see a menu with actions related to the values that cell, such filtering options, assigning tags and more.

282
Q

_________ provide an “at-a-glance” view of the list filter’s conditions.

A

Breadcrumbs

283
Q

What method is used to add fields on the form using Form Designer?

A

Drag and Drop

284
Q

Which statement best describes Related Lists?

A

Related lists show records in tables that have a relationship to the current record.

285
Q

What is the best practice of creating templates for the form?

A

Form that are used frequently such as incidents, problems, and change.

286
Q

Which icon on the banner frame is selected to customize an individual’s instance?

A

System settings (gear icon)

287
Q

What is a ServiceNow Task?

A

A task is any record that can be assigned or completed by a user in ServiceNow.

288
Q

Which statement best describes what occurs when removing a user from a group?

A

Roles inherited by that group are revoked for all the groups user belongs to

289
Q

Which statement is incorrect about Task Assignment Agent Intelligence?

A

Uses machine-learning algorithms to set field values during record creation.
• Users with the admin or ml_admin role will be able to initiate the setup of agent
intelligence.
• Improves efficiency and quality, and reduce cost
• None of the above (correct)

290
Q

Which of the following is the main area in all ServiceNow web pages?

A

Content Frame

291
Q

What is a schema map?

A

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

292
Q

What refers to an application or system that accesses a remote service or another computer system, known as a server?

A

Client

293
Q

Which group of permissions is used to control Application and Module access?

A

Roles

294
Q

Where do you go to check application server and network responses?

A

System Diagnostics > Stats > Stats System Logs

295
Q

Tables are made up of which of the following?

A

fields, records

296
Q

Where would you go in ServiceNow to order services and products offered by various departments?

A

Service Catalog

297
Q

What is the difference between UI Policy and UI Action?

A

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users

298
Q

Which setting allows the user to view knowledge articles without logging in?

A

ESS Role

299
Q

A REQ number in the Service Catalog represents?

A

The order number

300
Q

Which application is used to change the number format per table?

A

Number Maintenance

301
Q

What is the platform name for the User table?

A

sys_user

302
Q

Knowledge Base Search results can be sorted by which of the following?

A

Most recent update, Number of views, Relevancy

303
Q

Table Access Control rules are processed in the following order?

A

table name, parent table name, any table name (wildcard)

304
Q

The base table of “Change” table is:

A

Task Table

305
Q

Knowledge articles within a knowledge base are grouped by category?

A

t

306
Q

A role is recorded in which table?

A

Role[sys_user_role]

307
Q

What are variables in regards with Service Catalog?

A

They define the questions to ask end user while ordering catalog items

308
Q

What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles?

A

User Criteria

309
Q

Which one statement correctly describes Access Control rule evaluation?

A

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

310
Q

ServiceNow uses what term to describe all the data saved within a particular form?

A

Record

311
Q

Which type of tables may be extended by other tables, but do not extend another table?

A

Base Tables

312
Q

Which of the following client script works on list view?

A

OnLoad

313
Q

Which statement is true about business rules?

A

A business rule can be a piece of Java script

314
Q

Which of the following modules are available to ITIL users by default?

A

Incident, Problem, Change, Service catalog, Self - service

315
Q

Business Rules are used to enforce mandatory data on a form?

A
316
Q

From the User menu, which actions can a user select? (Choose three.)

A

Elevate Roles, Log Out ServiceNow, Impersonate Users

317
Q

What is the master table that contains a record for each table in the database?

A

[sys_db_object]

318
Q

Which technique is used to get information from a series of referenced fields from different tables?

A

Dot-Walking

319
Q

What are the two pathways to view feedback left on a published article?

A

Knowledge > articles > My Flagged, Knowledge > articles > published

320
Q

A Service Catalog may include which of the following components?

A

Record Producers, Order Guides, and Catalog Items

321
Q

Which of the following gets automatically captured in an update set?

A

Tables, Forms, views

322
Q

Which of the following is used to initiate a flow?

A

A Trigger

323
Q

What is Business Service Map (BSM)?

A

A Business Service map graphically displaces the configuration items that compose a business service and indicates the status of those configuration items.

324
Q

What are the types of SLAS in Service Now?

A

Underpinning contract Operational level agreement SLA agreement

325
Q

Which one of the following modules can be used to view field settings for a table?

A

Tables and Fields.

326
Q

Data Policy can enforce mandatory data on import. True or False?

A

t

327
Q

Which one of the following statements is true for system administrators who are deleting tables?

A

Only tables beginning with ‘u_’ can be permanently deleted

328
Q

What does Custom Charting Plug-in allow you to do?

A

Custom charting allows you to create charts when you have a requirement that cannot be satisfied with the Report Application.

329
Q

Each knowledge base can have unique lifecycle workflow, user criteria, category structures, and management assignments. True or False?

A

t

330
Q

Which type of tables may be extended by other tables, but do not extend another table?

A

Base Tables

331
Q

What are the possible file formats for importing data into ServiceNow?

A

HTTP/SFTP, JSON, Excel, or CSV

332
Q

ServiceNow is a Cloud based ITSM tool built on which of the following?

A

SaaS PaaS IT 3.0 ITIL v3 Web 2.0

333
Q

What is the platform name for the User table?

A

sys_user

334
Q

Table Access Control rules are processed in the following order:

A

table name, parent table name, any table name (wildcard)

335
Q

What are the 4 aspects of SLA?

A

Task SLA, SLA Automation, SLA Workflow, SLA Definition

336
Q

Which one of the following statement is true when using the slush bucket to design a form or list?

A

When the field is moved from the selected column to the available column, the field is removed from the list

337
Q

Where would you go in ServiceNow to order services and products offered by various departments?

A

Service Catalog

338
Q

UI Action can prompt that an Incident has been successfully submitted. True or False

A

t

339
Q

What are the different Visual Task Board Structures used in ServiceNow?

A

Flexible, Freeform, Guided

340
Q

Business Rules are used to enforce mandatory data on a form

A
341
Q

Which one of the statement below describes the relationship between the incident table and task table?

A

The incident table extends the task table

342
Q

What does a ServiceNow Homepage provide?

A

When a user logs to ServiceNow, they’ll be taken immediately to their homepage. If
the user has a personalized homepage that’s what they’ll see. A user sees the homepage with the lowest Order value

343
Q

Making the background color of the Development instance different from the Production instance makes it easily recognizable. Which one of the following is a correct list of steps to customize the background color of the header bar?

A

Rightmost portion of the banner > Gear icon > Theme.

344
Q

A role is recorded in which table?

A

Role [sys_user_role]

345
Q

What is the difference between UI Policy and UI Action?

A

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.

346
Q

What is a characteristic of importing data into ServiceNow?

A

An existing Transform Map can be used multiple times on the same import set

347
Q

My company wants have the incident number prefix as ‘IN’ instead of the default INC. As an ADMIN, what do I need to do?

A

Go to the number maintenance application and change the prefix to “IN” for the incident

348
Q

How is assignment rule followed in terms of Role, User and Group?

A

Create Group and assign Roles to them, User is assigned to a Group

349
Q

What is the organizing structure used in the Knowledge base to organize articles?

A

Within a Knowledge Base, articles are organized into categories.

350
Q

A User is stored in which table?

A

User (sys_user)

351
Q

What displays a set of records from a table?

A

List

352
Q

When running transform on an import set, how does the ServiceNow instance handle the data being imported?

A

The import set acts as a staging area for records imported from a data source

353
Q

Change tasks can manually be added in the following states. (Choose three.)

A

Implement, Assess, Authorize

354
Q

Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?

A

Metric

355
Q

Which of the following statements is true when an incident has several child incidents?

A

Updates to State, Comments, Work Notes, and Resolution Code are reflected in child incidents.

356
Q

Best Practices for using service catalog categories include _____________.

A

Organize Categories in a way that your audience will understand.

357
Q

Which of the following outlines the ways changes may be related to incidents?

A

Incidents may be caused by changes. Investigation of incidents may indicate the need for a change.

358
Q

Which of the following statements are correct for standard changes? (Choose two.)

A

Standard changes are typically low risk and have detailed procedures. Standard changes can be automated.

359
Q

What are the primary record types in configuration management?

A

Relationship Type and Configuration Item (CI)

360
Q

Which role is required to delete an incident?

A

admin

361
Q

What knowledge management capability allows users to ask and answer questions among peers within a knowledge base?

A

Social O&A

362
Q

Which type of record may be used to initiate the process to deploy a fix to an incident?

A

Change Request

363
Q

ATF can consist of steps that run on web browser

A

t

364
Q

Notifications can be sent to individual users or to groups or to both.

A

t

365
Q

Which of the following is useful if you have a set of fields that needs to be used in multiple record producers?

A

Variable Set

366
Q

Any user can tag items and make them viewable by everyone

A
367
Q

Which application scope is used to identify applications created before application scoping?

A

Global

368
Q

Which module can be used to access system dictionary?

A

System Definition > Dictionary

369
Q

Which of the following statements are NOT correct regarding the Schedule feature in reports? (select all that apply)

A

It can send email with the report attached to certain users or groups only for one time as specified in the schedule It can send an email with more than one report attached

370
Q

You are designing a record producer. You need to add questions to the form to solicit information from customers. Which of the following should you use?

A

Variables

371
Q

Which of the following modules can be used to view knowledge content?

A

Self-Service > Knowledge

372
Q

Which of the following functionalities can tables that extend Task table take advantage of?

A

Approvals Assignments Workflows Inactivity Monitors Service Levels

373
Q

Which module can be used to create assignment lookup rules?

A

System Policy > Rules > Assignments Lookup Rules

374
Q

Which of the following are considered valid cases to use the flow designer?

A

When you need to orchestrate across services with little technical user knowledge
When you need to simplify upgrades and deployment When you need to reduce and simply scripting When integrating with 3rd party systems

375
Q

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

A

The CMDB contains data about tangible and intangible business assets

376
Q

Which three Variable Types can be added to a Service Catalog Item?

A

Multiple Choice, Select Box, and Checkbox

377
Q

A group is stored in which table?

A

Group[sys_user_group]

378
Q

What are the four knowledge workflows available in the ServiceNow base instance?

A

Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state

379
Q

Where do you go to confirm a recent upgrade to a feature release that has been performed?

A

System Logs > Events

380
Q

Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

A

Dashboard

381
Q

Which of the following are a type of client scripts supported in ServiceNow?

A

onCellEdit onSubmit onLoad onChange

382
Q

What defines how departments work together to meet the service level requirements documented in an SLA?

A

Operational Level Agreement (OLA)

383
Q

What information does the System Dictionary contain?

A

The definition for each table and column

384
Q

What can trigger an event?

A

User Actions, Scripts

385
Q

Tables that exist in the base system are called?

A

Core Tables

386
Q

Which term refers to application menus and modules which you may want to access quickly and often?

A

Favorite

387
Q

Which one of the following statements applies to a set of fields when they are coalesced during an import?

A

If a match is found using the coalesce fields, the existing record is updated with the information being imported

388
Q

Which tool is used to have conversations with logged-in users in real-time?

A

Connect Chat

389
Q

UI Policy can make fields read-only, mandatory, or hidden?

A

t

390
Q

What does graphically display an infrastructure view for a configuration item and the business services that it is part of?

A

Dependency Views

391
Q

Provides additional functionality within a ServiceNow instance?

A

Plugins

392
Q

Which are states that you can make a field on a form using UI Policy?

A

Mandatory read-only Hidden

393
Q

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

A

task

394
Q

Buttons, form links, and context menu items are all examples of what type of functionality?

A

UI Action

395
Q

Which of the following allows a user to edit field values in a list without opening the form?

A

List Editor

396
Q

What is a Dictionary Override?

A

Dictionary Override sets field properties in extended tables

397
Q

What is the name of the ServiceNow search engine?

A

Zing

398
Q

Which one of the following statements is true about Column Context Menus?

A

it displays actions such as creating quick reports, configuring the list, and exporting data

399
Q

Database live at the Data Center?

A

t

400
Q

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

A

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

401
Q

What is a formatter? Select one of the following.

A

formatter is a form element used to display information that is not a field in the record

402
Q

What module in the Service Catalog application does an Administrator access to begin creating a new item?

A

Maintain Items

403
Q

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

A

They are the building blocks

404
Q

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

A

Virtual Agent

405
Q

Which of the following concepts are associated with the ServiceNow CMDB?

A

Tables and Fields, A Database, Service Processes, The Dependency View

406
Q

Which are valid Service Now User Authentication Methods?

A

Local database SSO LDAP

407
Q

How is the Event Log different from the Event Registry?

A

Event Log contains generated Events, the Event Registry is a table of Event definitions

408
Q

What enables you to define the conditions under which the running SLA will be completed and a new SLA will be attached?

A

Reset

409
Q

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

A

Mapping fields using a Field Map

410
Q

Reports can be created from which different places in the platform?

A

View / Run module, List column heading

411
Q

The baseline Service Catalog homepage contains links to which of the following components?

A

Record Producers, Order Guides, and Catalog Items

412
Q

ServiceNow is a single-instance, multiple tenant architecture?

A
413
Q

How to run Data Collector Jobs?

A

Performance analytics > Data Collector

414
Q

Which one of the following statements best describes the purpose of an Update Set?

A

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

415
Q

What is the Import Set Table?

A

A staging area for imported records

416
Q

What is a Record Producer?

A

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

417
Q

What displays a set of records from a table?

A

List

418
Q

What are the 5 provided Roles by ServiceNow?

A

System Administrator The admin role provides access to all platform features, applications, functions and data Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc Specialized Administrator Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web
services Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management

419
Q

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

A

REQ (Number)>RITM (Number)>TASK (Number)

420
Q

Which of the following statements is true when a new table is created by extending another table?

A

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

421
Q

Configuration will not affect what others see on their forms?

A
422
Q

A User is stored in which table?

A

User [sys_user]

423
Q

How are Workflows moved between instances?

A

Workflows are moved using Update Sets

424
Q

What are the methods available for user authentication?

A

Local Database: The user name and password in their user record in the instance
database
• LDAP: The user name and password are accessed via LDAP in the corporate
directory, which has a matching user account in the database
• All of the above
• OAuth 2.0: The user name and password of OAuth identity provider, which has a
matching user account in the database
• Multifactor: The user name and password in the database and passcode sent to the
user’s mobile device that has Google Authenticator installed
• SAML 2.0: The user name and password configured in a SAML identity provider
account, which has a matching user account in the database
• None of the above
• Digest Token: An encrypted digest of the user name and password in the user record

425
Q

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A

A metric is used to measure and evaluate the effectiveness of IT service management processes

426
Q

Where can Admins check which release is running on an ServiceNow instance?

A

Stats module

427
Q

What is a characteristic of importing data into ServiceNow?

A

An existing Transform Map can be used multiple times on the same import set

428
Q

Which one of these applications is available to all users?

A

Self-Service

429
Q

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

A

They direct the user to a record producer

430
Q

What is generated from the Service Catalog once a user places an order for an item or service?

A

A request

431
Q

Data Policy can enforce mandatory data on import?

A

t

432
Q

Which of the following is a contract between an IT service provider and third party?

A

Underpinning Contract

433
Q

When working on a form, what is the difference between Insert and Update operations?

A

Insert saves changes and remains on the form, Update saves changes and exits the form

434
Q

Which table is used to store Q&A data for knowledge articles?

A

kb_social_qa_question

435
Q

What is the purpose of the Duration field in the incident form?

A

Time elapsed before the incident was resolved.

436
Q

What is the module name that is used to access configuration base items?

A

Configuration > Base Items

437
Q

When the state is “On Hold” and the “On Hold Reason” is “Awaiting Caller”, the incident state will automatically change to “In Progress” once the caller user makes a change to the incident.

A
438
Q

What is the base table for CMDB?

A

cmdb

439
Q

Which one of the following variable types in NOT supported in mobile?

A

Multiple Choice

440
Q

Which of the following are valid channels to create incidents?

A

Support Chat, Inbound Email, Service portal

441
Q

Which module to use in order to configure creating requests via email?

A

System Policy > Email > Inbound Actions

442
Q

Which of the following is used to determine which users can see certain catalog items?

A

User Criteria

443
Q

What is the relationship between User table and Role table?

A

Many-to-many

444
Q

Which table is used to store all the searches performed against knowledge base articles?

A

ts_query_kb

445
Q

Which one of the following workshops identifies the technical requirements for implementation?

A

Technical workshop

446
Q

Which of the following is a set of tables containing assets and business services controlled by a company?

A

CMDB

447
Q

How to make a UI Action run on the client side instead of server side?

A

Select the “Client” checkbox

448
Q

Which of the following is most suitable to apply governance rules to decide who can access certain fields in certain tables?

A

ACL

449
Q

What happens when you change the order of columns using the Column Context Menu > Configure > List Layout?

A

The order of columns for this list changes for all users except the users who personalized the list

450
Q

Which one of the following authentication methods is not supported in ServiceNow?

A

• LDAP
• Digest Token
• OAuth
• SAML

451
Q

Which one of the following orders is used by default to sort lists?

A

order > number > name

452
Q

The branding changes applied using the Settings icon will only affect the currently logged-in user and will not affect other users

A

t

453
Q

One of the important features in Now Platform is that it is specialized to specific departments

A
454
Q

Every task can be assigned to an assignment group and to a specific user at the same time.

A

t

455
Q

Which table is used to store Roles?

A

sys_user_role

456
Q

Which of the following modules can you used to access variable sets?

A

Service Catalog > Catalog Variables > Variable Sets

457
Q

When personalizing a list view, the Personalize List (gear) icon changes to show that the list has been personalized

A

t

458
Q

The benefit of the activity stream inline editor is that you can add comments to tasks without opening them

A

t

459
Q

You are trying to import some data and you would like to map the fields in the source with the fields in the target table. Which of the following features provides visually intuitive environment for specifying mapping between Import Set fields and Target table fields?

A

Mapping Assist Utility

460
Q

You need to create a new field in a table. What is the field type that you should use if your field needs to display records from another table?

A

Reference

461
Q

ServiceNow instance is single-tenant

A

t

462
Q

In the context of Flow designer, which of the following are examples of ServiceNow core actions? (select all that apply)

A

Delete Record Wait for Condition Ask for Approval

463
Q

In a catalog item, you need to change the “Order Now” button to read “Submit”, what should you do?

A

In catalog item, Select “Submit” in “Request Method” field

464
Q

Which of the following are valid options in the “When” field in the business rule form?

A

After Async Before Display

465
Q

Delegated developers automatically get the admin role

A
466
Q

There is no need to create new Import Set for every time you need to import data, you can reuse the Import Set if you’re importing data with the same columns

A

t

467
Q

UI Policy is applied on all data input no matter what the channel is, including web form, import sets, …etc

A
468
Q

Which of the following ways can be used to open the List Context Menu

A

Right-click on the list header Click on the list menu icon

469
Q

The System Administrator role is one of the baseline roles and it contains the security_admin role

A
470
Q

Related lists do NOT appear on a form until a record has been saved to the database

A

t

471
Q

Which ServiceNow product can be used to populate the CMDB?

A

Discovery

472
Q

The impersonate feature is not recommended because there is no way to know what actions the impersonator took on behalf of the impersonated user

A
473
Q

ServiceNow consists of standard integration with LDAP

A

t

474
Q

Tables that exist in the base system are called ……….

A

core tables

475
Q

The Run button in the report designer does NOT save the report.

A

t

476
Q

Which of the following statements is true regarding Connect Chat?

A

Connect Chat can be used to communicate with any user of the ServiceNow instance

477
Q

A data policy defined for a table will only run when data is inserted through the form, but it will not run when the data is inserted via import set.

A
478
Q

Which of the following are components within the Application Navigator?

A

All Applications, Filter Navigator, Your History Favorites

479
Q

Which module can be used to see a list of favorites defined by all users?

A

System Definition > Bookmarks

480
Q

When using the form designer, by default, the first section in the form is readonly.

A

t

481
Q

The field name is a user-friendly term which allows people to identify the field in the user interface

A
482
Q

When merging 2 update sets, what happens if every update set consists of changes on the same object?

A

The most recent change will be the one moved to the new, merged Update Set

483
Q

When deploying update sets from an instance to another, both instances should be on the same version to make sure that the deployment works well

A

t

484
Q

Which of the following tables is used to store changes that are captured by update sets?

A

Customer Update

485
Q

Multi row variable sets can only be used in one record producer or catalog item.

A
486
Q

Which module displays a list of tasks assigned to a user’s group but not yet to a specific user?

A

Service Desk > My Groups Work

487
Q

The disadvantage of enabling the virtual agent is that some users would prefer to speak to a human agent

A
488
Q

You are importing data from an excel sheet into the Incident table. Which of the following features should be used to map the columns in the excel sheet with the columns in the Incident table?

A

Transform Map

489
Q

Javascript can run on both client side and service side

A

t

490
Q

You are designing a form for a specific record. Which of the following is useful if you need to allow fields to be populated automatically?

A

Template

491
Q

Which prefix is used for custom tables in the global application?

A

“u_”

492
Q

Which module should be used to create visual task boards?

A

Self-Service > Visual Task Boards

493
Q

What happens when you change the order of columns using the Personalize List (gear) icon in the list column header?

A

The order of columns for this list changes only for the logged-in user

494
Q

What are the 3 components of the form designer?

A

Page header Field navigator Form layout

495
Q

Which of the following chart types can be created directly by right-clicking a list?

A

Bar chart, Pie chart

496
Q

Which of the following context menus can be used to change the list view?

A

List Context Menu

497
Q

Which module can be used to access catalog categories?

A

Service Catalog > Catalog Definitions > Maintain Categories

498
Q

How to make a Client Script run on the server side instead of client side?

A

Client scripts can only run on client. There isn’t a way to make them run on the server

499
Q

Roles can be assigned to groups but they cannot be assigned to individual users

A
500
Q

Which of the following are valid ways to create favorites that will appear in the Favorites tab in the Application

A

Click “Create Favorite” from a list context menu Click “Create Favorite” from a form context menu Click the start icon next to a module Click the start icon next to a application Drag a breadcrumb to the Favorites tab

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