Cross-Cultural Communication Flashcards

1
Q

is a field of study that looks at how people from
differing cultural backgrounds communicate, in
similar and different ways among themselves, and
how they endeavour to communicate across
cultures.

A

Cross-Cultural Communication

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2
Q

Cultures that rely heavily
on non-verbal & subtle situational cues in
communication. Ex: North America, Western
Europe

A

High-Context Cultures

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3
Q

Cultures that rely heavily
on words to convey meaning in communication.
Ex: Middle East.

A

Low-Context Cultures

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4
Q

refers to societies or groups where people
have close connections over a long period of time.

A

High Context

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5
Q

Refers to societies where people tend to have many
connections but of shorter duration or for some specific reason.

A

Low Context Culture

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6
Q

Some cultures, looking people in the eyes is
honesty and straight forwardness and in others
it is seen as challenging and rude

A

Eye-Contact

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7
Q

if you have good eye contact with a person, it generally signifies that you are interested in the person.

A

Eye contact in the USA

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8
Q

eye contact is much less common and considered
less appropriate.

A

Eye contact in the Middle East

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9
Q

extended eye contact can be taken as an affront or a challenge of authority

A

eye contact in Asian, African, and Latin, American cultures

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10
Q

it is considered proper and polite to maintain
almost constant eye contact with another person.

A

Eye contact in western europe

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11
Q

A movement of part of the body, especially a hand or the head, to express an idea or meaning.

A

Gestures

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12
Q

In Islam and Hinduism touching with left hand is insulting

A

Touch

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13
Q

A single color can have many different meanings in
different cultures.

A

Colors

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14
Q

orange is a positive, spiritually enlightened, and
life-affirming color.

A

colour orange In Asia

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15
Q

Orange it is a color of road hazards, traffic delays, and fast-food restaurants.

A

Color orange in the USA

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16
Q

*is considered the traditional colour of Islam.

  • It is
    also the national colour of Egypt.
A

Green

17
Q

is a symbol of Ireland
*A strong trend in the Irish Holiday St. Patrick’s Day.

A

Green

18
Q

This color is the traditional colour of bridal dresses in Western cultures.

A

White

19
Q

in china this color of gifts are associated with death

A

Blue-coloured gifts

20
Q

is the customary greeting in Japan

A

Bow

21
Q

is the customary greeting in the west

A

Handshake

22
Q

are more accustomed to physical contact.
Even people who know each other only slightly may
embrace when greeting.

A

Latinos

23
Q

these countries greet friends by kissing on both cheeks.

A

France, Spain, Italy, and Portugal

24
Q

customary greeting in India

A

collide their hands for greeting

25
Q

Inability to accept another cultures world
view. Ex: “ my way is the best way”

A

Ethnocentrism

26
Q

Treatment to an individual due to
minority status, actual and perceived. Ex: “we just aren’t equipped to serve people like that.”

A

Discrimination

27
Q

Generalizing about a person. Ex: “she’s like
that …because she is Asian

A

Stereotyping

28
Q

Differences are ignored and one
proceeds though differences did not exist. Ex: ‘there is no need to worry about a persons culture”

A

Cultural Blindness

29
Q

Belief that everyone should conform
to majority. Ex: “we know what’s best for you, if you
don’t like it you can go elsewhere”

A

Cultural Imposition

30
Q

Formal tone change becomes
embarrassing and off-putting in some culture

A

Tone Differences

31
Q

WAYS IN IMPROVING CROSS- CULTURAL
COMMUNICATION

A

Overcome Ethnocentrism
❖Recognize Cultural
Variation
❖Learn about Cultures
❖Remove Language Barrier
❖Help others adapt to our
culture

Write and speak clearly
❖ Improve Communication
Skill
❖ Listen Carefully
❖Respect Style Preference

32
Q

TIPS FOR EFFECTIVE CROSS-
CULTURAL COMMUNICATION

A

Slow Down
❖Avoid Negative Questions
❖Separate Questions
❖Take Turns
❖ Write it Down
❖Check Meanings
❖Be Supportive
❖Avoid Slang
❖Maintain Etiquette
❖Watch the Humor

33
Q

7 PIECES OF PRACTICAL
ADVICE

A

Don’t assume sameness.
❖“ Normal” behavior is not universal
❖“ yes” can mean many things
❖Don’t assume you were understood
❖Don’t assume that you understand
❖You don’t have to like “different” behavior, but try to understand
where it comes from.
❖Most people do behave rationally; you just have to discover the rationale