Cross-Cultural Communication Flashcards

1
Q

is a field of study that looks at how people from
differing cultural backgrounds communicate
, in
similar and different ways among themselves, and
how they endeavour to communicate across
cultures.

A

Cross-Cultural Communication

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2
Q

Cultures that rely heavily on non-verbal & subtle situational cues in
communication. Ex: North America, Western
Europe

A

High-Context Cultures

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3
Q

Cultures that rely heavily on words to convey meaning in communication.
Ex: Middle East.

A

Low-Context Cultures

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4
Q

refers to societies or groups where people
have close connections over a long period of time.

A

High Context

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5
Q

Refers to societies where people tend to have many
connections but of shorter duration or for some specific reason.

A

Low Context Culture

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6
Q

Some cultures, looking people in the eyes is
honesty and straight forwardness and in others
it is seen as challenging and rude

A

Eye-Contact

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7
Q

if you have good eye contact with a person, it generally signifies that you are interested in the person.

A

Eye contact in the USA

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8
Q

eye contact is much less common and considered
less appropriate.

A

Eye contact in the Middle East

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9
Q

extended eye contact can be taken as an affront or a challenge of authority

A

eye contact in Asian, African, and Latin, American cultures

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10
Q

it is considered proper and polite to maintain
almost constant eye contact with another person.

A

Eye contact in western europe

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11
Q

A movement of part of the body, especially a hand or the head, to express an idea or meaning.

A

Gestures

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12
Q

In Islam and Hinduism touching with left hand is insulting

A

Touch

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13
Q

A single color can have many different meanings in
different cultures.

A

Colors

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14
Q

orange is a positive, spiritually enlightened, and
life-affirming color.

A

colour orange In Asia

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15
Q

Orange it is a color of road hazards, traffic delays, and fast-food restaurants.

A

Color orange in the USA

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16
Q

*is considered the traditional colour of Islam.

  • It is
    also the national colour of Egypt.
17
Q

is a symbol of Ireland
*A strong trend in the Irish Holiday St. Patrick’s Day.

18
Q

This color is the traditional colour of bridal dresses in Western cultures.

19
Q

in china this color of gifts are associated with death

A

Blue-coloured gifts

20
Q

is the customary greeting in Japan

21
Q

is the customary greeting in the west

22
Q

are more accustomed to physical contact.
Even people who know each other only slightly may
embrace when greeting.

23
Q

these countries greet friends by kissing on both cheeks.

A

France, Spain, Italy, and Portugal

24
Q

customary greeting in India

A

collide their hands for greeting

25
Inability to accept another cultures world view. Ex: “ my way is the best way”
Ethnocentrism
26
Treatment to an individual due to **minority status**, actual and perceived. Ex: “we just aren't equipped to serve people like that.”
Discrimination
27
Generalizing about a person. Ex: “she’s like that …because she is Asian
Stereotyping
28
Differences are ignored and one proceeds though differences did not exist. Ex: ‘there is no need to worry about a persons culture”
Cultural Blindness
29
Belief that everyone should **conform to majority**. Ex: “we know what's best for you, if you don’t like it you can go elsewhere”
Cultural Imposition
30
**Formal tone change** becomes embarrassing and off-putting in some culture
Tone Differences
31
WAYS IN IMPROVING CROSS- CULTURAL COMMUNICATION
Overcome Ethnocentrism ❖Recognize Cultural Variation ❖Learn about Cultures ❖Remove Language Barrier ❖Help others adapt to our culture Write and speak clearly ❖ Improve Communication Skill ❖ Listen Carefully ❖Respect Style Preference
32
TIPS FOR EFFECTIVE CROSS- CULTURAL COMMUNICATION
Slow Down ❖Avoid Negative Questions ❖Separate Questions ❖Take Turns ❖ Write it Down ❖Check Meanings ❖Be Supportive ❖Avoid Slang ❖Maintain Etiquette ❖Watch the Humor
33
7 PIECES OF PRACTICAL ADVICE
Don’t assume sameness. ❖“ Normal” behavior is not universal ❖“ yes” can mean many things ❖Don’t assume you were understood ❖Don’t assume that you understand ❖You don’t have to like “different” behavior, but try to understand where it comes from. ❖Most people do behave rationally; you just have to discover the rationale