Crisis Management Flashcards
1
Q
What are major crisis types?
A
-Human Resource: loss of key personnel
-Informational: Information loss
-Physical: Key equipment/facility failure
-Psychopathic Acts: Terrorism, workplace violence
-Economics: labor issues
-Reputational: Lawsuits, rumors
-Natural Disasters: Hurricanes and Bird Flu
2
Q
What’s the definition of a crisis?
A
A low probability, high consequence event
3
Q
What are the five stages of a crisis?
A
Sleeper, big bang, lingering cloud, clean up & resolution, learning
4
Q
What do crisis managers constantly ask themselves?
A
“What if…?”
5
Q
What three things that if you fail to do in a crisis will lead to a management failure?
A
Anticipate, respond, and resolve
