Crisis Management

Question 1

How should an organization’s incident and crisis management teams respond to a crisis or emergency incident?

Answer 1

Smaller emergencies may be handled by the organization’s emergency coordinator or facility manager without the need for the crisis management team.

Question 2

What is the focus of crisis communication?

Answer 2

Communicating messages regarding a disruptive event and…… communicating broader messages to support the organizational resilience, survival of the organization’s business model, and future strategic business plans.

Question 3

What is the benefit of emergency response agencies visiting a facility?

Answer 3

Familiarity in case they have to respond to the location.

Question 4

What is considered short-term as it relates to evacuation and shelter-in-place?

Answer 4

One hour or less.

Question 5

What reoccupation considerations should be included in an emergency response plan?

Answer 5

Decision, search, clients and customers

Question 6

What is an all-hazards approach to emergency planning?

Answer 6

An all-hazards approach provides for a basic emergency operations plan (EOP) with sections that apply to multiple emergency situations plus hazard specific checklists for event types.

Question 7

What is the purpose of a business impact analysis (BIA)?

Answer 7

To identify and evaluate the potential impact of a disruptive event to an organization’s operations.

Question 8

What are four types of exercises?

Answer 8

Orientation, tabletop, functional, full scale.

Question 9

How should threats and vulnerabilities to the business be identified, evaluated and prioritized?

Answer 9

Through a risk assessment.

Question 10

At what three levels can crisis management teams operate?

Answer 10

Operational, tactical, strategic.

Question 11

What is business continuity?

Answer 11

The processes and procedures put in place to move from functioning during the crisis to functioning as normal operations after a business interruption.

Question 12

What is crisis management?

Answer 12

The process of supporting emergency management/response and business continuity operations while dealing strategically with the numerous issues that could impact the long-term viability of the organization.

Question 13

What is emergency planning/response?

Answer 13

The planning and activity associated with detecting, containing and dealing with the immediate impact of an event.

Question 14

What is considered short term as it relates to evacuation and shelter in place?

Answer 14

One hour or less

Question 15

What type of equipment is not identified in a crisis plan?

Answer 15

Equipment marked as surplus

Question 16

Which incident command system position would coordinate with other agencies at an incident command post?

Answer 16

Liaison

Question 17

What should be taken into consideration when identifying a location for use as an emergency operations center?

Answer 17

The location should have backup power and redundant communication capabilities.

Question 18

What are the main types of trace explosives detection?

Answer 18

Ion mobility spectrometry,
Colorimetry, 
Chemiluminescence,
Mass spectrometry,
Florescence,
Canine olfaction.

Question 19

What are the five elements of the incident command system?

Answer 19

Command,
Operations,
Planning,
Logistics,
Finance and administration.

Question 20

Which departments should be represented in helping the emergency coordinator organize an emergency plan?

Answer 20

At the minimum, the following departments should assist:
Legal,
Personnel,
Medical,
Transportation,
Public relations,
Facility engineering,
IT,
Security.

Question 21

What is the likelihood, from most to least likely, of the five types of bomb incidents?

Answer 21

Unattended item,
Bomb threat,
Hazardous mail,
Bomb,
Post blast.

Question 22

What are the five Rs of bomb threat evaluation?

Answer 22

Receive,
Record,
Report,
Review,
Respond.

Question 23

To which departments should incident reports be distributed?

Answer 23

Security,
Insurance,
Property accounting,
Legal,
Auditing,
Originator.