Crisis Management Flashcards
How should an organization’s incident and crisis management teams respond to a crisis or emergency incident?
Smaller emergencies may be handled by the organization’s emergency coordinator or facility manager without the need for the crisis management team.
What is the focus of crisis communication?
Communicating messages regarding a disruptive event and…… communicating broader messages to support the organizational resilience, survival of the organization’s business model, and future strategic business plans.
What is the benefit of emergency response agencies visiting a facility?
Familiarity in case they have to respond to the location.
What is considered short-term as it relates to evacuation and shelter-in-place?
One hour or less.
What reoccupation considerations should be included in an emergency response plan?
Decision, search, clients and customers
What is an all-hazards approach to emergency planning?
An all-hazards approach provides for a basic emergency operations plan (EOP) with sections that apply to multiple emergency situations plus hazard specific checklists for event types.
What is the purpose of a business impact analysis (BIA)?
To identify and evaluate the potential impact of a disruptive event to an organization’s operations.
What are four types of exercises?
Orientation, tabletop, functional, full scale.
How should threats and vulnerabilities to the business be identified, evaluated and prioritized?
Through a risk assessment.
At what three levels can crisis management teams operate?
Operational, tactical, strategic.
What is business continuity?
The processes and procedures put in place to move from functioning during the crisis to functioning as normal operations after a business interruption.
What is crisis management?
The process of supporting emergency management/response and business continuity operations while dealing strategically with the numerous issues that could impact the long-term viability of the organization.
What is emergency planning/response?
The planning and activity associated with detecting, containing and dealing with the immediate impact of an event.
What is considered short term as it relates to evacuation and shelter in place?
One hour or less
What type of equipment is not identified in a crisis plan?
Equipment marked as surplus
Which incident command system position would coordinate with other agencies at an incident command post?
Liaison
What should be taken into consideration when identifying a location for use as an emergency operations center?
The location should have backup power and redundant communication capabilities.
What are the main types of trace explosives detection?
Ion mobility spectrometry, Colorimetry, Chemiluminescence, Mass spectrometry, Florescence, Canine olfaction.
What are the five elements of the incident command system?
Command, Operations, Planning, Logistics, Finance and administration.
Which departments should be represented in helping the emergency coordinator organize an emergency plan?
At the minimum, the following departments should assist: Legal, Personnel, Medical, Transportation, Public relations, Facility engineering, IT, Security.
What is the likelihood, from most to least likely, of the five types of bomb incidents?
Unattended item, Bomb threat, Hazardous mail, Bomb, Post blast.
What are the five Rs of bomb threat evaluation?
Receive, Record, Report, Review, Respond.
To which departments should incident reports be distributed?
Security, Insurance, Property accounting, Legal, Auditing, Originator.
