Creative Thinking And Problem Solving 2

Question 1

Delphi technique

Answer 1

• getting experts to interact on common project through internet (Skype, email, etc.)
• allows participants to remain anonymous
• run by a facilitator
• facilitator will pose questions and determine formality of the process
• avoids problems of negative group dynamics

Question 2

Negatives of Delphi technique

Answer 2

• it is open to manipulation by facilitator
• time consuming with response and feedback
• experts may not respond timeously

Question 3

RIMS

Answer 3

Stands for: Rational Interaction for Moral Sensitivity

• Is a strategy for moral decision making in a business
• primary focus is on society instead of individual (utilitarian approach)
• all participants are considered equal
• based only on facts

Question 4

Steps in RIMS

Answer 4

1. Generate and evaluate all points of view. It should be a moral, not selfish, argument, it must be understandable and clear to all
2. Identify implications. Identify positive and negative implications in all points of view
3. Find solutions that will minimise negative implications and maintain positive implications

Question 5

DRIVE technique

Answer 5

Define
Review
Identify
Verify
Execute

Question 6

DRIVE technique explained

Answer 6

Define: the problem and criteria to solve problem
Review: the background of problem to find crux
Identify: the real problem and related issues
Verify: if solving real issue achieves desired outcome
Execute: the proposed solution and evaluate to prevent similar issues

Question 7

Drill down technique

Answer 7

Is a process of breaking down problems into smaller parts to find root causes

Question 8

Method to Drill Down technique

Answer 8

• write down problem of left side, halfway down the page
• break it into component parts by asking questions about it
• break down component parts into actions
• try to find solutions to the smaller components as it is more manageable

Question 9

Resource based approach

Answer 9

• states that business should find which resources are of strategic importance to them
• these resources assist the business gain competitive advantage

Question 10

Resource based approach: Resources

Answer 10

• tangible resources (scarce raw materials, financial resources, equipment, land and buildings)
• intangible resources (parents, established brand, skills, moral/ethical workforce)

Question 11

Balances Score Card (BSC)

Answer 11

PERSPECTIVES

- developed to describe key outcomes that the business would like to evaluate in order to improve

Question 12

Elements in BSC

Answer 12

Financial perspective: maximising utilisation of assets and minimising costs
Customer perspective: what are customers expectations from business
Internal perspective: focused on innovative products and services, management of operations and social investments
Learning and growth perspective: looks at how employees in business can improve and creat value, focus on leadership, teamwork and accountability