Create Generative AI Experiences Using Prompt Builder

Question 1

What is Salesforce Prompt Builder?

Answer 1

a tool that lets users create generative AI experiences by building prompts that communicate with large language models (LLMs). Prompts are instructions that guide AI models to generate content.

Question 2

Where is Prompt Builder located?

Answer 2

Setup - Einstein - Einstein Generative AI

Question 3

What prompt type tells AI to complete a specific field?

Answer 3

Field Generation

Question 4

What is CTA

Answer 4

Create, Test, Activate

Question 5

What are models?

Answer 5

AI versions that are built with different parameters.

Question 6

How do you determine which model to use?

Answer 6

Base on speed, number of parameters and testing results.

Question 7

After testing and activating a prompt, what must be done?

Answer 7

Add it to page layout - Add the prompt template to the field where the data should display.

Question 8

How can you tell that field was populated using AI?

Answer 8

The star icon next to the field.

Question 9

Detailed instructions that help LLMs generate great output

Answer 9

Prompts

Question 10

What 3 elements make up great prompt design?

Answer 10

Instructions, concrete information, clear constraints

Question 11

The process of creating and iterating on your prompts

Answer 11

Prompt Design

Question 12

What is one way to ensure effective responses from LLMs?

Answer 12

“Grounding” prompts with your specific data

Question 13

How do you adjust the variability of an LLM response?

Answer 13

Adjust the temperature setting

Question 14

What is a prompt template?

Answer 14

A basic recipe that can be adjusted to meet a customer’s unique needs. A reusable prompt.

Question 15

What are 2 benefits of prompt templates?

Answer 15

Generate data driven output at scale, generate consistent output at scale

Question 16

What is used to connect Salesforce data to a prompt template?

Answer 16

Merge fields

Question 17

What are the 4 questions for writing good prompts?

Answer 17

1. Who is involved and how are they related? (Participants, relationships, data)
2. What are you trying to accomplish? (Goal, instructions)
3. What is the context? (Setting, tone and style, language)
   4.What are the constraints? (Limits, instructions)

Question 18

What is the best practice for reviewing AI responses every time called?

Answer 18

Human-in-the-loop

Question 19

Along with describing the recipient of a generated message, who else should be identified in a good prompt template?

Answer 19

The person the LLM is role playing while writing.

Question 20

Why is it important to include direct instructions for the LLM to generate only the expected type of content?

Answer 20

To prevent the LLM from creating content about the process of creating content.

Question 21

What ingredients make a prompt template great?

Answer 21

Instructions
Participants
Context
Goals
Relationships
Constraints
CRM Data

Question 22

How can you add conditional logic to a prompt template?

Answer 22

Use Flow Builder

Question 23

What kind of prompt creates cold call emails specific to a lead?

Answer 23

Email Generation

Question 24

What type of template can save time on repeated tasks or identify possible opportunities?

Answer 24

Field Generation