Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Joy's CPXP > CPXP Flash Cards > Flashcards

CPXP Flash Cards

1
Q

Strengths/ limitations discharge phone calls

A

Strength - quick feedback

Limitations - requires consistent resource

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Patient Family Care Model (RIPC)

A

Respect, Information Sharing, Participation, Collaboration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Affinity Diagram

A

LEAN - brainstorming - organized data - random thoughts
Use when issues are too large and complex to grasp
Brainstorming
Alayzing verbal data such as survey results

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Transactional Leadership

A 
Focuses on tasks and status quo
Accepts existing culture
Responsive
Extrinsic Motivation
Management by exception
Corrective action to improve performance
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Culture

A

Integrated patterns of behavior that include the language, thoughts, communications, actions, customs, beliefs, values and institutions of racial, ethnic, religious or social groups

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is “correlation”

A

The degree that two factors are related

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

How does cultural competency impact healthcare

A
  • Enables positive and constructive dynamics between patient and provider.
  • Improves communication
  • Promotes trust
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is a run chart?

A

trends improvement over time. Graphically display cycles overtime. It is simple to produce but does not allow for full range of analytic techniques that a control chart would. Effective way to show process improvements

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

PFAC Design & Implementation

A
  • Sponsor - leader
  • Liaison - assists Sponsor
  • Steering Committee
  • Planning Committee - staff & patient/family
  • Members - patient, family, staff, senior leadership, service area directors, physician representative
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Cultural Sensitivity

A
  • Recognition that there are differences between cultures
  • Reflected in the ways that different groups communicate, relate to one another and interact with healthcare professionals.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

EBD; EBCD Framework CUIM

A
  1. Capture the Experience (observations, interview, questionaires
  2. Understand the Experience (affinity diagram, reports, sharing experience, emotional mapping, identifying priorities
  3. Improve the Experience (Co-design / Forming Team)
  4. Measure the Experience (Subjective and Objective Measure
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Interval data

A

Scale data or temperature gauge
Numerical and logical
Example: 1 is great than 0

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Benefits of PFAC to patients and families

A
  • Understand the healthcare system
  • Community advocate
  • Feels listened to and valued
  • Skill development
  • Relationship building
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Key elements for successful and sustained change in healthcare?

A
  • Sense of urgency
  • Guiding coalition
  • Vision and strategy
  • Communicate the change vision
  • Empower broad-based action (empower staff to do the right thing)
  • Generate short-term wins
  • Consolidate gains producing more chnage
  • Anchor new approaches in culture (sometimes the only way to change is to change people)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is Process Measure? (what are the parts and steps in the system)

A

Are the parts in the system performing as planned?
Are we on track to improve our system?
EXAMPLE: Pt experience - Decrease time between lab and test results
Access - Daily hours available for appts
Critical care - pct of patients with intentional rounding completed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is frequency distribution

A

A method for illustrating the distribution of scores within class intervals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

PFCC Strategies for an Exceptional Experience

A
  • Bedside shift reporting
  • Calming and healing techniques
  • Communication tools: Pearls, AIDET, Heart-Head-Heart
  • Communication frameworks: scripting, storytelling, huddles, patient rounding
  • Conversation strategies
  • Experience Mapping
  • Room Service Food on Demand
  • Rounding
  • Relationship Building
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What is a control chart?

A

a graph that is used to study how a process changes over time. Central line in middle for an average. Limited upper and lower points

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Evidence Based

A

Hard data to support the effectiveness of a process or an improvement
Persuasive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What is Outcome Measure? (how the parts and steps impact patients)

A

How the system impacts the values of patients, their health and wellbeing
How the system impacts other stakeholders such as payers, employees, or the community
Driven by national standards and financial incentives.
EXAMPLE: Pt experience - number of complaints
Access - number of days to 3rd next avail appt.
Critical care - ICU pct unadjusted mortality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

IHI - Institute for Healthcare Improvement - AMI

A

Plan, Do, Study, Act PDSA - action oriented
What are we doing (Aim)
How will we know it is an improvement (Measure)
What change can we make that will improve (Idea)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What is the “range”

A

The highest minus the lowest 50, 55, 58, 70, 70, 90, 93, 99 (99-50= 49)
Spread of the data set

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Strengths /limitations of compliments & complaints

A

Strength - can count, sort and trend

Limitations - dependent on rater actions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What is a histogram - bar graph

A

A graphical representation of a frequency distribution

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

What is the “mean”

A 
The mathematical average 
7,6,3,3,1 (4)
4,4,4,4,4 (4)
5,5,5,0,5 (4)
Smooths data by removing peaks and valleys
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Likert scale

A

Any scale with multiple points
Example: Many survey questions (Fair, good, very good)
Any measure from lowest to highest
*After data collected you can turn into interval data so more statistics can be run such as mean

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

What is qualitative data?

A

Information that is not in numeric form.

Example : patient comments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

What is Experience Based Design

A

EBD - FOCUSED ON understanding the experiences and EMOTION of those who are involved in receiving and delivering healthcare services.
Best for “what really matters to our customers”
Understanding our patients emotional experience.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

68% of the data in normal distribution is within how many deviations of the mean

A

1

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

When computing the standard deviation, what do you need to do FIRST as a measure of central tendency

A

Compute the mean

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

Strengths/limitations of social media

A

Strength - instant feedback

Limitations - may be hard to aggregate data

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

What is a flow chart?

A

A diagram that represents a workflow or process. Connects with arrows, Analyzing, designing, documenting or managing a process or program
Example: Org Chart

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

What is “variance”

A

The average squared difference from the mean

Measure the amount of variability in a set of scores

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

95% of data in normal distribution is within how many deviations of the mean?

A

2

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

Process Flow Chart

A

Picture of th eseparate steps of a process in sequential order
USES:
develop understanding of how a process is done
study a process for improvement
communicate to others how a process is done
when communication is needed between people involved
document a process
planning a project

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

Competence

A

Capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs of the community

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

Transformational Leadership

A 
Achieving inspirational vision
Shapes a new culture
Proactive
Intrinsic Motivation
Intellectual stimulation
Promotes innovative ideas to solve problems
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

Strengths/limitations of rounding

A

Strength - most reliable - real time, engages leaders

Limitations - time intensive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

Characteristics of a culturally competent provider

A

Views patient as a unique individual

Realizes their experiences, beliefs, values and language affect their perceptions of clinical care

40
Q

Descriptive Statistics

A

Values that describe the characteristics of an ample or population

41
Q

Strengths/limitations of employee satisfaction or engagement survey

A

Strength - informs regarding culture

Limitations - it is a point in time survey (every two years)

42
Q

What is ordinal data

A

data categorized according to ranking

43
Q

What is LEAN

A

Improve Value Stream by eliminating WASTE
Focus on effectively delivering value
Respect people

44
Q

What data collecting tool would be most useful in reviewing written comments in a patients survey?

A

Affinity Diagram

45
Q

PDCA The Plan Do Study Act PTOA

A

testing a change in the real work setting

planning it, trying it, observing it and acting on what is learned

46
Q

What is valid data?

A

data is valid when it measures what it is supposed to measure

47
Q

What is Value Based Purchasing?

A
  • CMS driven

* Reimbursement based on quality, rather than quantity

48
Q

What is “histogram”

A

A graph

49
Q

What is the “mode”

A

The most common (frequently occurring) value

50, 55 ,58 ,70 ,70, 90, 93, 99 (70)

50
Q

Strengths/limitations of CAHPS Survery

A

Strength - Standard actionable questions; scientifically sound
Limitations - timeliness, rater fatique
This is not a patient satisfaction survey

51
Q

What is a pie chart?

A

Circle chart divided in slices - visual display of data. Displays nominal or ordinal categories

52
Q

Number of sample size reliable results for an actionable result?

A

30

53
Q

TQM Total Quality Management

A

Long term quality improvement

Customer satisfaction

54
Q

What is “variability”

A

Reflects how scores differ from one another

55
Q

What is “indirect correlation”

A

a negative. The values change in opposite directions. (when one goes up and the other goes down)

56
Q

What is Experience Based Co-Design (EBCD)

A

INVOLVES GATHERING experiences from patients and staff through in-depth interviewing
Identifying key EMOTIONALLY significant touch points
Assigns positive or negative feelings

57
Q

Diversity includes (REGARDS)

A

Race, Ethnicity, gender, age, religion, disability, sexual orientation

58
Q

What is PFAC - Patient Family Advisory Council

A

Council that partners with patients, family and healthcare team to improve the patient and family experience

59
Q

Equipping Caregiver for a Patient & Family Centered Care Model DDCC

A
  • Definition of Patient Experience
  • Definition PFCC
  • Cultural Competence
  • Communication and Empathy
60
Q

Total Quality Management (TQM)

A

Management approach to long-term success through customer satisfaction. All members participating in improving processes.

61
Q

What is nominal data

A

data categorized according to descriptive information

62
Q

What is “inclusive range”

A

The highest score minus the lowest score plus 1

63
Q

Cultural Competence BAP

A

A set of congruent behaviors, attitudes, and policies that come together in a system, agency or among professionals that enables effective work in cross-cultural situations

64
Q

What is PFCC (Patient & Family Centered Care) for?

A

Promote the health & well-being of individuals and families

65
Q

What is Shared Decision Making?

A

A collaborative process that allows patients and their providers to make health care decisions together

66
Q

Triple AIM

A

patient experience, population health, reducing cost

Outcome Measure

67
Q

Strengths/limitations focus groups

A

Strength - deeper dive into topics

Limitations - small samples of issues

68
Q

What is “positive correlation” - direct correlation

A

the values change in the same direction (graph heading upward)

69
Q

How to effectively communicate with stakeholders

A
  • Communicate
  • Use key drivers
  • vendor resources
  • The “why” - why it is important
  • They understand their important role
70
Q

Top Box Data - Strength and limitations

A

Strength - Simple

Limitation - loses information on variability and precision

71
Q

Another name for normal distribution

A

bell curve

72
Q

Ratio data

A

Comparison or relation between two numbers

Example: 1 to 4 ratio of female nurses

73
Q

Impact of health literacy limitations

A
  • Preventative services
  • Medical condition and treatment
  • Rate of hospitalization
  • Health status
  • Healthcare costs
  • Stigma & Shame
74
Q

Percentage of patient experience tied to care coordination

A

25% - 2017 to increase by 2%

75
Q

Promoting health literacy

A
  • Clear & Simple
  • Cultural respect
  • offer and confirm understanding through teach back
76
Q

What is reliable data?

A

data is reliable when it produces similar results under consistent conditions.
Example: scale - if it weighs you different each time it is not valid but still reliable (consistent)

77
Q

What is evidenced based data?

A

hard data to support effectiveness of a process or improvement

78
Q

Strengths/limitations of PFACs

A

Strength - builds relationships

Limitations - often infrequent meetings

79
Q

What are patients rights?

A
  • Receive accurate, easily understood information
  • A choice of health care providers
  • Access emergency health care services
  • Fully participate in all decisions related to their health (if able)
  • Considerate, respectful care
  • Communicate with health ar eproviders in confidence
80
Q

Nominal measure

A

Answer fits into category

Example: Gender, Race, Yes/No

81
Q

What is “standard deviation”

A

The average deviation from the mean. The lower the number, the less the variation, the closer to the mean

82
Q

Standard Deviation

A

Measure variability and how much is considered normal. Measure the average amount of variability
in a set of scores
Most commonly used

83
Q

Six Stigma

A

process that can be definited, measured, analyzed, improved and controlled
Rigorous approach to identifying and implement solutions
MEASURE

84
Q

In a perfect normal distribution or bell curve the mode, median and mean are all….

A

Equal

85
Q

99.7% of data in normal distribution is within how many deviations of the mean?

A

3

86
Q

Benefits/Limitations of Technology Solutions - such as patient portal

A 
Benefits:
Meets customer expectations
Parallel best practices in other industries
Easy to use
Opportunity for engagement and partnership in care
Improved adherence to care
Limitations:
Cultural resistance to change
Infrastructure costs
Concerns in privacy
Training required
Needs access to technology
87
Q

Effective uses of PFAC

A

Help with Patient & Family Experiences
Assist in how care is delivered to patients
Decide on materials given to patients and families
Help with facility design

88
Q

Ordinal measure

A

Categorical but sequential
Example: Date range, Pain scale
Goes up in equal amounts as the scale goes up

89
Q

What is quantitative data?

A

Information that is numeric in form.

Example: number of days in hospital

90
Q

What is the “median”

A

The number that divides the sample - middle value

  • If middle has two numbers - add two numbers and divide by 2
  • Sort numbers lowest to highest
91
Q

What is ethnography

A

A form of qualitative research that allows a trained observer to observe and document the experience. Studying the patient experience

92
Q

Health Literacy

A

The degree to which an individual has the capacity to obtain, communicate, process, and understand basic health information and services to make appropriate health decisions

93
Q

Dashboards

A

Used to share data with specific audiences. (board of directors, managers, front line staff) Identified trend

94
Q

Areas of cultural sensitivity

A

Communication, personal space, touching, eye contact, social orientation, time, family organization, language, relation to nature, ethnicity, values, beliefs, customs, spirituality, religion

95
Q

Benefits of PFAC for an organization

A
  • Insight to what is done well and ares of change needed
  • Helps to prioritize improvement needs
  • Offers new ideas and solutions
  • Promotes partnership with patients and families
  • Strengthens community relationship

Joy's CPXP (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions