CPRP Flashcards
Stand-alone piece of the plan. Summarize entire plan
Executive Summary
Evaluates the internal & external environment in which the agency is operating
Situational Analysis
Identifies market segments within the community and establishes target markets for key programs & facilities
Customers Analysis
Established based on the data collected in the previous steps of a marketing plan and provides a general direction
Goals & Strategies
Mini story to garner positive publicity
News Release
Sent Direct mail or distributed through schools or local businesses
Printed Materials
Digitally provide program offerings, parks, maps, volunteer opportunities, job posting, registration, and more
Websites & Apps
Digital campaigns utilizing the “snowball” capabilities as a medium
Social Media
High-level commitments that share authority & decision making
Alliances
Group of organized volunteers purposes to support parks & recreation in fundraising, volunteering, & working on projects
Friends Group
Two or more organizations come together to form an entirely new entity
Partnerships
Short term relationships to solve problems
Collaborations
Forward-thinking direction for the agency
Vision
Definition of what an agency does
Mission
target market demo characterisitics current program particpation data attitudes towards current programming issues or constraints restricting program participation future program needs and interests
Program Needs Assessment
derive from agency mission or vision
provide a rationale for program offering
Program Mission
Management
-clinic to vball for disabled adults 30-45 age, 100 part
-secure sponsorship so the program is free
-increase the drop-in rate of courts
Behavioral
-improve participants serving skills
-improve participants knowledge of the game
-increase ability to set shots
Program Goals
Audience- who is involved
Behavior- what will be accomplished
Condition- how it will be accomplished
Degree- when it will be accomplished
Program Objective
psychomotor, cognitive, affective
Age Groups 3 domains of learning
developed indicator of goal accomplishment
Objective
the overall rationale for agency’s involvement in programming
statement of agency or unit program phiosphy
assessment, planning, implementation, & evaluation
APIE (therapeutic)
problems & needs
strengths & abilities
clients expectations
therapeutic rec assessment
Primary resource parks and rec profs should evaluate before creating a program
fiscal, physical, staff, and technology
a concept that drives a program’s design and marketing
Theme
Agency is hosting a weeklong tournament of a program?
Format
obtaining info about relationships among variables with the purpose of explaining, predicting, and or controlling phenomena
Quantitative evaluation
head counts
surveys
Quan Eval Examples
used to answer complex questions about the phenomena, with the purpose of describing and understanding the participant pov
Qualitative Evaluation
observations interviews focus groups public meetings review of documents/and or records
Qual Examples
conducted while the program is occurring
Formative Eval
conducted at the end of a program
Summative Eval
allows for anyone to be selected
Random Collection
when every “nth” person is evaluated
Systematic Collection
only specific group of individuals or selected group
Purposive Data
Done at the ease of the person
Convivence Data
Job, Position, Task, Domain
Elements of Job Description
15
Number of Appropriate applicants
Best way to communicate rules & policies
In service
The first step to training an employee
Conduct a needs assessment
needs analysis > ensure readiness > create learning environment > ensure transfer of training > develop an eval plan > select training method > monitor and eval
Conducting Training order
Compensation, development, disciplinary reaction, & promotion
Performance Appraisals
Attitude
Performance Appraisals Can’t measure
inability to do something successfully
Incompetence
conduct that is awful but inappropriate
misfeasance
staff development activities are most successful when
staff is involved in establishing goals
intentionally doing something illegal
malfeasance
failure to act where there was a duty to act
nonfeasance
most important reason to document a need for disciplinary action
provide factual details
vendor agress to provide supply for an event in exchange for branding recognition
Sponsorship
day pass, month pass, year pass, student, adult
differential pricing
a person lists the agency as a beneficiary
donation
a form of income provided by a foundation that requires an application
grant
generated from taxes
real property, personal property sales, excise
compulsory income
agencies have ability to contract w/private agencies & individuals to sell merchandise or provide services
should
>require cash or security bond, liability policy, give parks approval
contractual receipts
revenue received without expectation of return, including grants, gifts, donations, planned giving, and sponsorships
gratuitous income
includes admission and entrance fees, rental fees, user fees such as surcharges, and license and permit fees
earned income
derived from interest gained from investment agencies
> money markets, stocks, & mutual funds
investment income
disbursement, expense, or cost related to doing business
>personal, utilities, supplies, & equipment
budget expenditures
the item of financial cost such as personnel, supplies, & equipment
expenditure: object
a unit in which all financial transactions are organized separately
expenditure: cost control center
uniform method of grouping like items together
> youth, adult, aquatics
expenditure: classification
dollars which have been budgeted and approved
allocated monies
dollars which have been spent to date
expended monies
majority of revenue comes from this
land tax
real property tax
tax household, businesses, and tangible property such as cars and furniture. Also intangible property such as stocks and bonds
personnel property tax
assed on the sale of many tangible goods
sales tax
imposed on specific goods and services
>used to build stadiums and projects
excise
assed on income earned
income taxes
agreement that agency will pay for goods and services ordered
purchase order
small continuous purchases, billed once a month
blanket purchase order
one time purchase, paid once delivered
standard purchase order
works like a credit card, has limited spending, must be paid each month
p card
can carry over a balance
credit card
actual cash kept on hand for small purchases
petty cash
request for proposal
rfp
help to demonstrate capacity of a facility and use patterns
room counts
do not change with the # of participants and remain constant for the duration of the program
fixed costs
result of conducting a specific program
direct fixed costs
(overhead costs) administrative expenses, utilities, maintenance
indirect fixed costs
change by volume but not by individual participants
changing fixed costs
cost that result from actual operation of the program and change directly and proportionally to the number enrolled
variable costs
P= (F + V) /N P= price, f = all fixed cost, v = variable cost, n = need for demand
break even price formula
P = unit cost x (1-S)
cost recovery rate formula
demonstrate the profitability of a facility or cost center during a period of time
income statements
depicts whether cash flow is positive or negative
>important because many programs are seasonal
>monthly basis
cash flow statements
shows what it owns and owes to others
assets, liabilities, equity
balance sheets
outlines the programs financial status
used for evaluations
may include weather for events or pools for higher registration
project or program reports
particapants are provided with a stress ball this is example of what cost
variable cost
cost of pool maintenance for overseeing aquatics for programming is an example of
overhead costs or indirect fixed costs
the hours of operation or expected participants of a program is an _ cost
demand
cost of renting a stage and lightening for the annual concert series is an example of
direct fixed costs
show workflow, productivity, and help determine variable costs
maintenance reports
help to justify revenue vs. expenses
cash reports
demonstrate the profitability of a facility or cost center during a period of time
income statement
help predict the future program participants and staff needs
attendance reports
details rules, policies, and procedures to enhance safety
operations manuals
direct people to act in a prescribed manner
rules
absolutely no flying shall be behind the zero line
example of rule
broad and interpretive
set direction
policies
chronological sequences of required actions
procedures
short & long term priorities
includes goals & policies
developed standards, assessment data, inventories
comprehensive plan
focus on physical resources and development
updated less frequently
master plan
development or revision of mission and vision
based on data analysis
priorities, goals, and objectives developed in this plan
plan for achieving goal and objectives
strategic plan
cleaning and mopping floors is an example of what
routine maintenance
this agency provides policy for the handling of hazardous materials
epa
serving mowing equipment is an example of
preventative maintenance
planting shrubbery to obscure visibility of maintenance areas
landscape maintenance
agency that provides regulations and polices regarding employment
osha
ability to put things right for the customer
service recovery
waivers should be created by
lawyers
report for a vandalized sign is
incident report
the agency may not be for negligent practices by an independent contractor
true
no aerobatics or high-speed passes are to be performed over the runway
example of rule
no flying outside of the flight boundaries specified on attachments to this permit app
example of rule
model aircraft/boats shall be allowed only upon the issuance of a permit by the director
example of a policy
pay an established permit fee
example of prodecure
affix a metropolitan permit number on each model. aircraft
example of procedure
file an application provided by the staff of a metro parks board
example of procedure
monitors and enforces pollution-related standards and policies
EPA
enforces laws against job candidate and employee discrimination
EEOC
enforces public health laws
FDA
safeguards employees rights to organize
NLRB
ensures safe working conditions
OSHA
preserve or improve the appearance
Routine Maintenance
waxing floors, painting walls, cleaning fixtures
examples of routine maintenance
enhances attractiveness, channel traffic, invite users, hide unattractive areas
landscape maintenance
prolong the life of the equipment and improve org. efficiency
preventative maintenance
construction, renovations, and repairs that require external contractors often require
Personal Request Forms
an agreement with the local school district and local org. to share facilities for recreation and community programs is
intergovernmental joint use
agencies provide policies related to the handling of hazardous materials
epa
you have a break-even price of $20. What is of the program if it is 100% subsidized
0 100% sub means covered from another source
a park and recreation professional wants to expand a program to the new target market. They should consider
accessibility, size, and measurability
