COURSE PACKET 1

Question 1

involves learning situations in which the employee acquires
additional knowledge or skills to increase job performance

Answer 1

Training and development

Question 2

A process for providing required skills to the employee for doing the job effectively, skillfully and qualitatively

Answer 2

Training

Question 3

______ is required at every stage of work and for every person at work.

Answer 3

Training

Question 4

Most of the organizations before never used to believe in training. They were holding the traditional view that managers are born and not made. There were also some
views that training is a very costly affair and not worth it.

Answer 4

Traditional Approach

Question 5

Organizations have realized the importance of corporate training. Training is
now considered as more of a retention tool than a cost. The training system has been changed to
create a smarter workforce and yield the best results.

Answer 5

Modern Approach

Question 6

is a process of learning a sequence of programmed behavior. It is the application of knowledge & gives people an awareness of rules & procedures to guide their behavior. It helps in bringing about positive change in the knowledge, skills & attitudes of employees. ______ is investment in getting more and better quality work from your talent.

Answer 6

Training

Question 7

____ is training that is scheduled at periodic intervals in order to keep employee skill abilities at a maximum level. can be outsourced, provided by a visiting instructor, or performed by instructors from a corporate
training department.

Answer 7

Recurrent training

Question 8

Differences between Training, Education and Development

Answer 8

training - concerned with increase in knowledge, skill
and the abilities of the employees in doing a particular job. Training is vocational in orientation and is given at the factory or at the workplace.

education - concerned with enhancing general knowledge and motivating him to understand the total environment. Education is imparted in schools, colleges and universities.

development - Development on the other hand has broader scope and aims at developing an individual in all respects. development aims at achieving long term needs of the organisation.

Question 9

employee belief and opinions that support or inhibit behavior

Answer 9

Attitude

Question 10

____ are the capacities needed to perform a set of tasks that are developed as a result of training and experience

Answer 10

Skills

Question 11

He needs to think about what he is doing while he is
performing the skill.

Answer 11

Compilation (Lower level)

Question 12

He is able to perform the skill without really thinking
about what he is doing.

Answer 12

Automaticity (Higher level)

Question 13

an organized body of facts, principles, procedures and information acquired over time

Answer 13

Knowledge

Question 14

depends upon the categories of employees to be trained. As we all know that training is a continuous process and not only needed for the newly selected
personnel but also for the existing personnel at all levels of the organization.

Answer 14

Scope of training

Question 15

must be specific & measurable. Why? It is very difficult to measure effectiveness after course is finished

Answer 15

objectives of training

Question 16

Groups of Employees who Need Continuous Training

Answer 16

a. Rank And File: i.e., employees who have no administrative or supervising work.

b. Supervisory Employees: i.e., the first line foreman, supervisor and their immediate supervisors.

c. Staff: i.e. specialized personnel such as technical and professional persons attached to the line organisation as advisors.

d. Middle Management: i.e., all the managerial personnel holding positions between line supervisors and the top management.

e. Top Executives: i.e., all executives who hold major responsibility for the overall planning and control.

Question 17

Using Training to Deal with Competitive Challenges

Answer 17

a. Global Challenge - in the advent of a borderless society, cross cultural training is important to prepare employees and their families for possible overseas assignments.

b. Quality Challenge - employers are forced to train their employees to create high
quality products and services.

c. High Performance Work System Challenge - new technology causes changes in skill requirements and work roles, and often results in redesigning work structures.

Question 18

Types of Training

Answer 18

induction training
job instruction training
vestibule training
refresher training
apprenticeship training

Question 19

Also known as orientation training given for the new recruits in order to make them familiarize with the internal environment of an organization. It helps the
employees to understand the procedures, code of conduct, policies existing in that organization.

Answer 19

Induction training

Question 20

This training provides an overview about the job and experienced trainers demonstrates the entire job. Addition training is offered to employees after evaluating their performance if necessary

Answer 20

Job instruction training

Question 21

It is the training on actual work to be done by an employee but conducted away from the work place.

Answer 21

Vestibule training

Question 22

This type of training is offered in order to incorporate the latest development in a particular field. This training is imparted to upgrade the skills of employees. This training can also be used for promoting an employee.

Answer 22

Refresher training

Question 23

a worker who spends a prescribed period of time under a supervisor.

Answer 23

apprenticeship training

Question 24

“Training is the act of increasing knowledge and skill of an
employee for doing a particular job.”

Answer 24

according to Edwin B. Flippo

Question 25

“Training is the systematic development of the knowledge, skills and attitudes required by an individual to perform adequately a given task or job.”

Answer 25

Michael Armstrong