Corporate Social Responsibility Flashcards
54.Asking questions of internal and external stakeholders is part of the assessment phase in developing a CSR strategic process. What question should be asked of the internal stakeholders?
A.Where are opportunities for strategic alliances?
B.What is their assessment of the organization’s current sustainability image in the marketplace?
C.Would their outside interest coincide or conflict on sustainability issues?
D.What is their assessment of the organization’s current policies and practices?
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1295). McGraw-Hill Education. Kindle Edition.
54.D is correct. Internal stakeholders have a particularly strong perspective of the organization’s current policies and practices.
A, B, and C are incorrect. They are incorrect because they are questions particularly pertinent to the perspective of external stakeholders.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1325). McGraw-Hill Education. Kindle Edition.
55.Ethical universalism versus cultural relativism are concepts that organizations that engage in business on a global scale must address. Ethical universalism states:
A.Home country ethical systems have universal values
B.Fundamental ethical principles apply across borders and cultures
C.Home country cultures are the basis for applicable ethical standards
D.Ethical systems should reflect the organization’s cultural values
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (pp. 1295-1296). McGraw-Hill Education. Kindle Edition.
55.B is correct. Ethical universalism states that there are fundamental principles that apply across cultures; in other words, global organizations must apply these principles when making decisions in a country without regard to local ethical norms.
A, C, and D are incorrect. Cultural relativism states that ethical behavior is determined by local culture, laws, and business practices. Organizations practicing cultural relativism may feel the need to violate their own core values.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1325). McGraw-Hill Education. Kindle Edition.
56.A sustainability strategy positively supports an employee value proposition (EVP) that answers the question:
A.“What is in this job for me?”
B.“How do I benefit from this job?”
C.“Why would a talented person want to work for this organization?”
D.“Will this job meet my long-term goals?”
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1296). McGraw-Hill Education. Kindle Edition.
56.C is correct. People work for many reasons. A sustainability strategy that supports a positive employee value proposition enhances an organization’s business objectives.
A, B, and D are incorrect. They are incorrect because they all ask questions that do not create a positive employee value proposition and therefore do not benefit the organization.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (pp. 1325-1326). McGraw-Hill Education. Kindle Edition.
57.What best illustrates what would be considered a values-based code of conduct?
A.A decision-making tool for addressing ethical issues
B. Organizational rules and regulations
C. Acceptable practices and procedures
D. Corporate policies and guidelines
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1296). McGraw-Hill Education. Kindle Edition.
57.A is correct. A values-based code of conduct addresses ethical dilemmas rather than a list of rules and regulations. It enables employees to recognize potential compliance and ethical risks, among other things.
B, C, and D are incorrect. They are incorrect because they are all documents that address organizational requirements and are absent of any discussion of ethical behavior.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1326). McGraw-Hill Education. Kindle Edition.
58.What type of question does the process evaluation component of a compliance program ask?
A.Can employees and agents recognize compliance issues at work?
B. What training classes exist?
C.How willing are our employees and agents to report concerns?
D.Is there more or less misconduct?
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1296). McGraw-Hill Education. Kindle Edition.
58.B is correct. A key component of a compliance program is the evaluation section, which includes process and outcome evaluations. It is a process evaluation question; its purpose is to monitor which program activities are actually performed and what their outputs are.
A, C, and D are incorrect. They are incorrect because they are outcome evaluation questions. Their purpose is to determine the actual results achieved by the compliance program.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1326). McGraw-Hill Education. Kindle Edition.
59.Your company implements a corporate and social responsibility (CSR) strategy that requires employees to participate in company-sponsored volunteer activities. You believe making this required is counterproductive, but you also support the company’s commitment to volunteerism and want the company to maximize on this new CSR strategy. What is the best suggestion you can give to your senior leadership peers?
A.Support the volunteer activities that employees already do by allowing paid time off for them to volunteer
B.Make volunteering optional because people will normally volunteer when the opportunity is presented to them
C.Keep the employer-sponsored volunteering mandatory and encourage employees to continue volunteering on their own time
D.Both support private volunteering by providing funding to the employee if requested and ensure that there are employer-sponsored volunteer options that also contribute to the company strategic objectives
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (pp. 1296-1297). McGraw-Hill Education. Kindle Edition.
59.D is correct because it is the most comprehensive approach without forcing employees to volunteer. The business benefits financially or with better market positioning, and the employee can receive either money or time off to support causes that are important to them. All in all, this helps the employer’s community image and brand.
A, B, and C are incorrect because they are not comprehensive enough to maximize the benefit to employee and employer.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1326). McGraw-Hill Education. Kindle Edition.
60.A is correct. An advantage of having a philanthropic approach that is managed and monitored locally is that local stakeholders may be influenced by their experiences with your company.
B, C, and D are incorrect because these are all benefits of a globally integrated philanthropic strategy.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (pp. 1326-1327). McGraw-Hill Education. Kindle Edition.
