Corporate

Question 1

AM

Answer 1

Account Manager.

Question 2

APTI

Answer 2

Apptio’s NASDAQ Ticker Symbol.

Question 3

ATUM

Answer 3

Apptio TBM Unified Model.
Apptio’s specification that defines a comprehensive best practice financial model for IT (Apptio’s trademark); specifies how to align cost data from corporate finance with IT operational data to produce actionable IT cost analytics.

Question 4

CSA

Answer 4

Customer Success Advisor.
Role in CS that provides guidance to a customer on the adoption of Apptio and TBM. CSAs tend to focus on the customer’s roadmap, change management, engaging stakeholders, and assisting Account Managers with upsell and expansion opportunities. CSA tend to work primarily with TBM Directors, Champions, and Executive Sponsors to help to mature Apptio.

Question 5

CSM

Answer 5

Customer Success Manager.

Supports clients in the initial configuration and on-going support of the Apptio solution.

Question 6

DF

Answer 6

Digital Fuel.

Acquired by Apptio in 2018.

Question 7

ELT

Answer 7

Executive Leadership Team.
Apptio leaders: Sunny Gupta (Co-Founder & CEO), Kurt Shintaffer (Co-Founder & CFO), Chief Revenue Officer, EVP Products & Engineering, EVP People and Culture, EVP Corporate Development and General Counsel, CMO, Apptio President, EVP Customer Operations, VP & GM Digital Fuel, and the Board of Directors.

Question 8

EM

Answer 8

Engagement Manager.

Ensures project value and management.

Question 9

OLA

Answer 9

Operations Level Agreement.
Differs from SLA in that it defines how the different departments have to work together to support the SLA. So for example, if we have an SLA with our customers that says we have to resolve a P1 issue within 24 hours, it’s all of the interdependency agreements that CS has with support and support has with Ops or Engineering and Docs etc. The agreement describes all of the responsibilities of each internal group to the others, along with how the process works and the time frame for delivery.

Question 10

OLT

Answer 10

Operational Leadership Team.

Question 11

RACI

Answer 11

Responsible, Accountable, Consulted, Informed.
A RACI chart is a matrix of all the activities or decision making authorities undertaken in an organization set against all the people or roles.

Question 12

SF/SFDC

Answer 12

Salesforce.

Apptio’s Customer Relationship Management (CRM) solution.

Question 13

SLA

Answer 13

Service Level Agreement.
A service-level agreement is a negotiated agreement between two parties, where one is the customer and the other is the service provider. This can be a legally binding formal or informal “contract” (for example, internal department relationships). Operational-level agreements, or OLAs, are used by internal support groups or services to support consumer services with SLAs. The purpose of the OLA is to help ensure that the underpinning activities that are performed by a number of support team components are clearly aligned to provide the intended SLA.

Question 14

SLT

Answer 14

Senior Leadership Team.

Question 15

SSO

Answer 15

Single Sign-On.

Question 16

TBM

Answer 16

Technology Business Management.
Processes whereby IT measures its performance and alignment with business goals and strategies. Includes functions around finance, supply, demand, and governance. A discipline for managing the business of IT through an integrated view of technology cost, performance, supply, and demand.

Question 17

TBMC

Answer 17

Technology Business Management Council.
Formed in 2012, the TBM Council is a non-profit professional organization dedicated to advancing the discipline of managing the business of IT. The Council is governed by a board of CXOs from leading organizations such as The Coca-Cola Company, DIRECTV, DuPont, ExxonMobil, Goldman Sachs, Hewlett-Packard, First American, Microsoft, Cisco, University of Pennsylvania, and MIT Initiative on the Digital Economy. Partners include KPMG, ISG, McKinsey and Troux. The TBM Council now includes more than 1,600 general members, of which 45% are CIOs, CTOs or CFOs.