Core Catalog Attribute Definitions Flashcards
Descriptive label for the service
What?
Service Name
The category class assigned to the service
What?
Service Category
Describe the service and its scale, impact and priority for the
business) and are included in the basic cost
(What?)
Standard Service Description
These services are above and beyond typical requirements and are provided at an additional cost on a custom quote basis
(What?)
Non-Standard Service Description (if Applicable)
A set of services not provided. Clarifies the scope of services
(What)
Service Not Offered (If Applicable)
Describe the main functions of the service or application
What?
Functionality
Brief mention of and/or reference out to the organization’s Security Policy (covering issues such as password controls, security violations, unauthorized software, viruses etc.)
Reference to the level of security, as defined by the corporate and IT security policies, typically accorded to the service (e.g. publically accessible, confidential and limited
access, etc)
Security
Summary of data backup, retention and recovery practices
Storage Management
Target performance level and the criteria by which the
service is measured and reported
(What?)
Performance Level/Metrics
Predefined service level and performance options based on
standard and nonstandard service descriptions (e.g. Gold,
Silver, Bronze)
Service Level
Options
