Core 2 - Troubleshooting Flashcards
1
Q
Troubleshooting theory includes which 6 steps?
A
- Identify problem
- Theory of probable cause
- Test theory
- Plan of action
- Verify functionality
- Documentation
2
Q
Which step includes escalating the issue?
A
Test the thoery
3
Q
Which step includes reviewing system and app logs?
A
Identify the problem
4
Q
Which step may include internal/external research?
A
Theory of probable cause
5
Q
Which step may include implementing preventative measures?
A
Verify functionality
