CORDEV1 2Q - Emotional Intelligence

Question 1

organized responses crossing the
brain’s physiological, cognitive, motivational, and experiential subsystems

Answer 1

Emotions

Question 2

who proposed definition of emotion?

Answer 2

Salovey, Bracket, & Mayer

Question 3

the definition of _________ varies from one theorist to the next,

Answer 3

intelligence

Question 4

involves the ability to learn and retain knowledge, recognize problems and
put knowledge to use; and solve problems, taking the information one has learned and applying it to
find solutions to problems they encounter in the world around them

Answer 4

Currently the main definition

Question 5

Salovey and Mayer defined ________ as a “subset of social intelligence that involves the
ability to monitor one’s own emotions and others’ emotions, to discriminate among them, and to use
this information to guide one’s own thinking and actions”

Answer 5

emotional intelligence

Question 6

• the ability to perceive accurately, appraise and express emotions;
• the ability to access and generate feelings when they facilitate thought;
• the ability to understand emotion and emotional knowledge;
• and the ability to regulate emotions to promote emotional and intellectual growth.

Answer 6

remember these

Question 7

5 fundamental elements of emotional intelligence

Answer 7

SELF-AWARENESS
SELF-REGULATION
MOTIVATION
EMPATHY
SOCIAL SKILL

Question 8

who said abt the 5 fundamental elements of EL?

Answer 8

DANIEL GOLEMAN

Question 9

Ability to recognize and understand one’s moods,
emotions, drives, and their effect on others.

Answer 9

SELF-AWARENESS

Question 10

Ability to control or redirect disruptive impulses and moods. Propensity to hold the judgment and thinking before acting

Answer 10

SELF-REGULATION

Question 11

Passion to work, not just for money or status. Energetic and persistent in pursuing goals.

Answer 11

MOTIVATION

Question 12

Ability to understand the emotional profile of others.
Skill in treating people according to their emotional reactions

Answer 12

EMPATHY

Question 13

Proficiency in managing relationships and building
networks. Ability to find common ground and build rapport.

Answer 13

SOCIAL SKILL

Question 14

Features
Self-confidence, realistic selfassessment, self-deprecating sense of humor

Answer 14

SELF-AWARENESS

Question 15

Features
Achievement-driven. Optimism even when facing failure

Answer 15

MOTIVATION

Question 16

Expertise in building and retaining talent. Cross-cultural sensitivity.

Answer 16

EMPATHY

Question 17

Effectiveness in leading change. Persuasiveness. Expertise in building and leading.

Answer 17

SOCIAL SKILL

Question 18

5 conflict handling styles who identified?

Answer 18

Thomas and Kilmann (1974)

Question 19

what are the five conflict-handling styles?

Answer 19

competing, collaborating, avoiding,
accommodating, and compromising

Question 20

• highly value both their goals and their relationships. They view conflict as a problem to be solved and seek a solution that achieves both their and the other person’s goals
• see conflicts as a means of improving relationships by reducing tensions between two persons.
• try to begin a discussion that identifies the conflict as a problem and strives to resolve tensions and maintain the relationship by seeking solutions that satisfy them and the other person.

Answer 20

Collaborating Owl

Question 21

• tend to value avoiding confrontation more than either their goals or relationships
• They often find it easier to withdraw from a conflict than to face it. This might even include completely giving up relationships or goals associated with the conflict.

Answer 21

Avoiding Turtle

Question 22

• value their goals over relationships, meaning they would seek to achieve their goals even at the cost of the relationship involved if forced to choose.
• typically more concerned with accomplishing their goals than with being liked by others. They might try to force opponents to accept their solution to the conflict by overpowering them.

Answer 22

Competing Shark

Question 23

• value relationships over their own goals typically; if forced to choose, _____ will often sacrifice their goals to maintain relationships. ______ generally want to be liked by others and avoid conflict because they believe addressing it will damage relationships. _____ try to smooth over conflict to prevent damage to the relationship.

Answer 23

Accommodating Teddy Bear

Question 24

• are moderately concerned with both their goals and their relationships with others.
• typically seek a compromise; they give up part of their goals and persuade the other person in a conflict to give up part of their goals. They seek a conflict solution in which both sides gain something; the middle ground between two extreme positions. They are willing to sacrifice part of their goals to find agreement for the common good.

Answer 24

Compromising Fox

Question 25

easiest way to put information into your brain and take information out of your brain –
it is a creative and effective means of note-taking that literally ‘maps out’ your thoughts

Answer 25

mind map

Question 26

in mind map, represents most important idea

Answer 26

center of mind map

Question 27

• Give an overview of a large subject or area.
• Enable you to plan routes or make choices and let you know where you are going and
  where you have been.
• Gather together large amounts of data in one place.
• Encourage problem-solving by allowing you to see new creative pathways.
• Be enjoyable to look at, read, muse over, and remember.

Answer 27

study how mind map works