CORDEV1 2Q - Emotional Intelligence Flashcards
organized responses crossing the
brain’s physiological, cognitive, motivational, and experiential subsystems
Emotions
who proposed definition of emotion?
Salovey, Bracket, & Mayer
the definition of _________ varies from one theorist to the next,
intelligence
involves the ability to learn and retain knowledge, recognize problems and
put knowledge to use; and solve problems, taking the information one has learned and applying it to
find solutions to problems they encounter in the world around them
Currently the main definition
Salovey and Mayer defined ________ as a “subset of social intelligence that involves the
ability to monitor one’s own emotions and others’ emotions, to discriminate among them, and to use
this information to guide one’s own thinking and actions”
emotional intelligence
- the ability to perceive accurately, appraise and express emotions;
- the ability to access and generate feelings when they facilitate thought;
- the ability to understand emotion and emotional knowledge;
- and the ability to regulate emotions to promote emotional and intellectual growth.
remember these
5 fundamental elements of emotional intelligence
SELF-AWARENESS
SELF-REGULATION
MOTIVATION
EMPATHY
SOCIAL SKILL
who said abt the 5 fundamental elements of EL?
DANIEL GOLEMAN
Ability to recognize and understand one’s moods,
emotions, drives, and their effect on others.
SELF-AWARENESS
Ability to control or redirect disruptive impulses and moods. Propensity to hold the judgment and thinking before acting
SELF-REGULATION
Passion to work, not just for money or status. Energetic and persistent in pursuing goals.
MOTIVATION
Ability to understand the emotional profile of others.
Skill in treating people according to their emotional reactions
EMPATHY
Proficiency in managing relationships and building
networks. Ability to find common ground and build rapport.
SOCIAL SKILL
Features
Self-confidence, realistic selfassessment, self-deprecating sense of humor
SELF-AWARENESS
Features
Achievement-driven. Optimism even when facing failure
MOTIVATION
Expertise in building and retaining talent. Cross-cultural sensitivity.
EMPATHY
Effectiveness in leading change. Persuasiveness. Expertise in building and leading.
SOCIAL SKILL
5 conflict handling styles who identified?
Thomas and Kilmann (1974)
what are the five conflict-handling styles?
competing, collaborating, avoiding,
accommodating, and compromising
- highly value both their goals and their relationships. They view conflict as a problem to be solved and seek a solution that achieves both their and the other person’s goals
- see conflicts as a means of improving relationships by reducing tensions between two persons.
- try to begin a discussion that identifies the conflict as a problem and strives to resolve tensions and maintain the relationship by seeking solutions that satisfy them and the other person.
Collaborating Owl
- tend to value avoiding confrontation more than either their goals or relationships
- They often find it easier to withdraw from a conflict than to face it. This might even include completely giving up relationships or goals associated with the conflict.
Avoiding Turtle
- value their goals over relationships, meaning they would seek to achieve their goals even at the cost of the relationship involved if forced to choose.
- typically more concerned with accomplishing their goals than with being liked by others. They might try to force opponents to accept their solution to the conflict by overpowering them.
Competing Shark
- value relationships over their own goals typically; if forced to choose, _____ will often sacrifice their goals to maintain relationships. ______ generally want to be liked by others and avoid conflict because they believe addressing it will damage relationships. _____ try to smooth over conflict to prevent damage to the relationship.
Accommodating Teddy Bear
- are moderately concerned with both their goals and their relationships with others.
- typically seek a compromise; they give up part of their goals and persuade the other person in a conflict to give up part of their goals. They seek a conflict solution in which both sides gain something; the middle ground between two extreme positions. They are willing to sacrifice part of their goals to find agreement for the common good.
Compromising Fox
