Contemporary Quality Flashcards

1
Q

Deming developed TQM ⛔️. What three key points did he make about it?

A

He said it should be a constant purpose of the organisation

All waste should be eliminated

Mass inspection should not be used

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2
Q

Juran πŸ‡ͺπŸ‡Έ believes which areas should be dealt with as a priority?

A

Deal with problem areas first πŸ‡ͺπŸ‡Έ

Create projects to deal with

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3
Q

Ouchi developed Theory Z πŸ‡―πŸ‡΅πŸ‡ΊπŸ‡Έ

How does his approach help an organisation commit Employees to quality?

A

Theory Z πŸ‡―πŸ‡΅πŸ‡ΊπŸ‡Έ

Employees commit to quality through:

Interpersonal skills
Informal relationships
Participative mgmt style

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4
Q

Ho’s πŸ™ŽπŸΏβ€β™€οΈ Intergated Approach to Quality Management considers the relationship between

A

Operations Mgmt and;

Quality Management

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5
Q

What is Kaizen? πŸ‡―πŸ‡΅

A

Kaizen is a Japanese approach to quality through small incremental steps

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6
Q

What are the four C’s of Quality?

A

Commitment
Competence
Communication
CI (Kaizen)

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7
Q

What are the 5 S’s and their meanings? πŸ‡―πŸ‡΅

A
Structurise (Organise)
Systemise (Neatness)
Sanitise (Cleanliness)
Standardise
Self Discipline
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8
Q

Six Sigma is achieved by producing no more than 3.4 defects per million opportunities

A

It’s aim is to reduce defects in business processes

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9
Q

How ISO accreditation achieved?

A

Through sufficient documents and processes

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