Contemporary Quality Flashcards
Deming developed TQM βοΈ. What three key points did he make about it?
He said it should be a constant purpose of the organisation
All waste should be eliminated
Mass inspection should not be used
Juran πͺπΈ believes which areas should be dealt with as a priority?
Deal with problem areas first πͺπΈ
Create projects to deal with
Ouchi developed Theory Z π―π΅πΊπΈ
How does his approach help an organisation commit Employees to quality?
Theory Z π―π΅πΊπΈ
Employees commit to quality through:
Interpersonal skills
Informal relationships
Participative mgmt style
Hoβs ππΏββοΈ Intergated Approach to Quality Management considers the relationship between
Operations Mgmt and;
Quality Management
What is Kaizen? π―π΅
Kaizen is a Japanese approach to quality through small incremental steps
What are the four Cβs of Quality?
Commitment
Competence
Communication
CI (Kaizen)
What are the 5 Sβs and their meanings? π―π΅
Structurise (Organise) Systemise (Neatness) Sanitise (Cleanliness) Standardise Self Discipline
Six Sigma is achieved by producing no more than 3.4 defects per million opportunities
Itβs aim is to reduce defects in business processes
How ISO accreditation achieved?
Through sufficient documents and processes