Contemporary Quality

Question 1

Deming developed TQM ⛔️. What three key points did he make about it?

Answer 1

He said it should be a constant purpose of the organisation

All waste should be eliminated

Mass inspection should not be used

Question 2

Juran 🇪🇸 believes which areas should be dealt with as a priority?

Answer 2

Deal with problem areas first 🇪🇸

Create projects to deal with

Question 3

Ouchi developed Theory Z 🇯🇵🇺🇸

How does his approach help an organisation commit Employees to quality?

Answer 3

Theory Z 🇯🇵🇺🇸

Employees commit to quality through:

Interpersonal skills
Informal relationships
Participative mgmt style

Question 4

Ho’s 🙎🏿‍♀️ Intergated Approach to Quality Management considers the relationship between

Answer 4

Operations Mgmt and;

Quality Management

Question 5

What is Kaizen? 🇯🇵

Answer 5

Kaizen is a Japanese approach to quality through small incremental steps

Question 6

What are the four C’s of Quality?

Answer 6

Commitment
Competence
Communication
CI (Kaizen)

Question 7

What are the 5 S’s and their meanings? 🇯🇵

Answer 7

Structurise (Organise)
Systemise (Neatness)
Sanitise (Cleanliness)
Standardise
Self Discipline

Question 8

Six Sigma is achieved by producing no more than 3.4 defects per million opportunities

Answer 8

It’s aim is to reduce defects in business processes

Question 9

How ISO accreditation achieved?

Answer 9

Through sufficient documents and processes