Consumption Rights Social Flashcards

1
Q

What are the 4 primary principles in the Consumer Bill of Rights?

A

Right to safety, Right to be informed, right to choose, and right to be heard.

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2
Q

A non-profit organization to protect the consumer rights

A

Consumer International

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3
Q

an expanded version of the Consumer Bill of Rights with four other principles

A

UNGCP

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4
Q

What does UNGCP stand for?

A

United Nations Guidelines on Concept Production/ UN Guidelines for Concept Production

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5
Q

Consumers must have access to basic goods and basic services

A

The right to satisfaction of Basic Needs

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6
Q

Consumers have the right to be protected against products and services that are deemed harmful or hazardous to health and life. (Ingredients list should be provided)

A

The right to safety

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7
Q

Consumers have the right to know the correct and full information about a product.

A

The right to be informed

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8
Q

Consumers have the right to choose a selection of products that have passed quality assurance and are offered at competitive prices. (No monopoly)

A

The right to choose

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9
Q

People have the right to voice out their opinion

A

The right to be heard

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10
Q

The right for fair settlement cases born out of product or service representation.

A

The right to redress

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11
Q

Consumers have the right to consume basic knowledge and skills to make better decisions.

A

The right to consumer education

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12
Q

Consumers have the right to live and work in a safe and healthy environment.

A

The right to a healthy environment.

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13
Q

Consumers International and UNGCP are under?

A

International Consumer rights

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14
Q

Known as the consumer act of the Philippines.

A

RA 7394

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15
Q

5 objectives of the Consumer Act

A
  • Protection against hazards to health and safety
  • Protection against deceptive, unfair, and unconscionable sales acts and practices
  • Provision of information and education to facilitate sound choice and proper exercise of rights by the consumer
  • Provision of adequate rights and means of redress
  • Involvement of Consumer representatives in the formulation of social and economic policies
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16
Q

The 5 objectives of the Consumer Act are under…

A

Domestic Consumer Rights

17
Q

Are the domestic rights aligned with the international guidelines as outlined in the UNGCP?

A

Yes! Meaning, whatever policies our country makes it is all aligned with the UNGCP

18
Q

The main 3 bureaus are

A

Bureau of Philippine Standards (BPS)
Consumer Protection and Advocacy Bureau (CPAB)
Fair Trade Enforcement Bureau (FTEB)

19
Q

Responsible for Police formation and oversight, mainly functions a police-making body

A

Consumer Protection and Advocacy Bureau (CPAB)

20
Q

Responsible for status-related development and implementation.

A

Bureau of Philippines Standards (BPS)

21
Q

Responsible for overall enforcement of trade and consumer protection laws.

A

Fair Trade Enforcement Bureau (FTEB)

22
Q

What is Wise consumption?

A

means being more discerning when buying goods and availing of resources.

23
Q

What things do you need to do to have wise consumption?

A

Conduct Research
Read the fine print
Check Quality
Know the return and exchange policy
claim receipts
ensure secure payment networks
reduce, reuse, and recycle

24
Q

Why is it illegal in the Philippines for stores to put “no return, no exchange” on either receipts or anywhere in their establishments?

A

This is a prohibition under RA 7394.

25
Q

What if you encounter a “no return, no exchange” In a store?

A

Complain to the DTI as well if they dont refund you or allow you to return.