Consumer rights act 2015

Question 1

What section does supply of goods cove

Answer 1

Section 9-11

Question 2

What does S9 state about goods

Answer 2

Should be of satisfactory quality, not faulty or damaged

Question 3

How are the satisfactory goods of goods judged

Answer 3

To what a reasonable person would consider satisfactory

Question 4

What does S10 state about goods

Answer 4

Are they fit for purpose, should be fit for the purpose they are supplied for as well as any specific purpose
made known to the retailer

Question 5

What does s11 state about goods

Answer 5

They should be as described, must match any description, models or samples shown at the time of purchase

Question 6

Can goods also include digital content such as downloads, software and pre-installed content

Answer 6

Yes

Question 7

What sections cover bringing a claim against the supply of good

Answer 7

Sections 20 and 23

Question 8

Who must you bring a claim against for the goods

Answer 8

Retailer not manufacturer

Question 9

What does s20 state about bringing a claim for supply of goods

Answer 9

Gives the consumer a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described to get a full refund

Question 10

What time limit does s20 state about bringing a claim for supply of goods

Answer 10

Has to be within 30 days of purchase

Question 11

What does s23 state about bringing a claim for supply of goods

Answer 11

You have to give the retailer one opportunity to repair or replace any goods if you are outside the 30 days, if the attempt at repair is unsuccessful you can then claim a refund or price reduction

Question 12

What happens if a fault is discovered within 6 months

Answer 12

It is presumed it has been there since purchase unless the retailer can prove otherwise

Question 13

What happens if the fault is discovered outside of the initial 6 months

Answer 13

The burden is on the consumer to prove that the product was faulty at the time of delivery

Question 14

How long do you have to take a claim to the small claims court for damage outside of 6 months to goods

Answer 14

6 years

Question 15

What section is delivery of good

Answer 15

s28

Question 16

What does s28 state about delivery of goods

Answer 16

The retailer is responsible for the goods until they are in the possession of the consumer – this means they are liable for the service provided by the couriers they employ

Question 17

Under s28 what occurs if a retailer fails to deliver within 30 days

Answer 17

You have the right to terminate the purchase and get a full refund, even if the timing of the delivery was not essential

Question 18

What are the 3 sections that cover breach of terms to supply goods

Answer 18

Sections 20, 23 and 24

Question 19

What does s20 state about the remedies for supply goods

Answer 19

There is a short term right to reject

Question 20

What does s23 state about remedies for supply of goods

Answer 20

The right to a fair replacement

Question 21

What does s24 state about remedies for supply of goods

Answer 21

Right to a price reduction or the final right to reject

Question 22

What sections do supply of services fall under

Answer 22

Sections 49, 50, 51 and 52

Question 23

What does s49 state about the supply of services

Answer 23

The trader must perform the service with reasonable care and kill

Question 24

What case would you use for s49 service of goods

Answer 24

Thake v Maurice

Question 25

What does s50 state about the supply of services

Answer 25

Information which is said or written is binding where the consumer relies on it

Question 26

What does s51 state about the supply of services

Answer 26

Where the price is not agreed beforehand, the service must be provided for a reasonable price

Question 27

What does s52 state about the supply of services

Answer 27

Unless a time scale has been agreed, the service must be carried out within a reasonable time

Question 28

Who must you bring the claim against in supply of services

Answer 28

The trade

Question 29

What does s55 state about the remedies for supply of services

Answer 29

The trader should either redo the element which is inadequate or perform the whole service again at no extra cost

Question 30

What does s56 state about the remedies for supply of services

Answer 30

Where repeat performance is not possible, the consumer can claim a price reduction. This could be up to 100% of the cost and the trader should refund the consumer within 14 days of agreeing that a refund is due

Question 31

What falls under s62

Answer 31

Unfair contract terms

Question 32

Is a consumer bund to an unfair term

Answer 32

No

Question 33

What should a customer do if they believe an act to be unfair

Answer 33

Complain to the trader

Question 34

What are some examples of unfair terms

Answer 34

• fees and charges hidden in the small print.
• something that tries to limit the consumer’s legal rights.
• disproportionate default charges
• excessive early termination charges.

Question 35

Key terms of a contract may be assessed for fairness, unless what?

Answer 35

They are prominent and transparent