Consumer Protection Laws

Question 1

Quebecs two main laws to protect consumers:

Answer 1

Civil code: deals mostly with people, their relationships and their property.
Consumer protection act: aims to eliminate fraudulent transactions abusive practices & misleading advertising. (Key aspects vehicle repair, credit cards, warranties and contracts)

Question 2

What two main agencies educate and informs consumers:
And what are their roles

Answer 2

1.Office de la protection consommateur(opc)
-ensured laws are obeyed
-supports consumers in disputes with businesses
2. Tribunal administratif du logement
-information to tenants and landlords
-resolved disputes regarding leases

Question 3

How can minor issues be resolved?

Answer 3

Speaking with a store manager or contact customer service

Question 4

What are more serious solutions to conflicts?(4)

Answer 4

Formal complaint
Contact media
Small claims court
Collective actions