Consumer Protection Act

Question 1

Negative Impacts of CPA

Answer 1

Consumers can abuse their
rights and to send goods
unnecessary back
Businesses can lose their
competitive advantage by
sharing classified information.

Question 1

Positive Impact of CPA

Answer 1

National Consumer
Commission (NCC) allows
disputes to be resolved.
Protect businesses from
dishonest competitors who
exploit consumers.

Question 2

Purpose of CPA

Answer 2

Promote responsible consumer
behavior and consumer
protection.

Question 3

Compliance with CPA

Answer 3

Allow a 5-day cooling-off
period in the sales
agreement.
Disclose sales prices and
display the business name on
all business documentation

Question 4

Punitive Measures for CPA

Answer 4

The business license can be
revoked.
May be required to pay
interest or damages

Question 5

Discriminatory Conduct/Acts against CPA

Answer 5

Charging different prices for the
same goods and refusing to
provide information to
customers.