consumer protection Flashcards
1
Q
Why customer need protection
A
- Exploitation
- Lack of knowledge
- Lack of legal power
2
Q
Two groups of legistation
A
- consumer protection
- consumer rights
3
Q
Ombudsman
A
A individual which investigates in individuals complaints about a company
4
Q
What is the CMA
A
Promotes competition for the benefit of customer s
5
Q
Competition policy
A
Laws to prevent monopolies
6
Q
Product placement
A
exposure from apperance in popular media
7
Q
Price fixing
A
- competitors and buyers and sellers agree to fix the price of a product
8
Q
Trading standards
A
government service that make sure that consumers are protected from unfair trading
9
Q
ATOL
A
Protecting customers if a airline goes bankrupt
