Consumer Law

Question 0

Goods and services act

Services

Answer 0

Must be provided by one with skill, training or experience.
Must be provided with reasonable care and attention.
Must use materials that are of merchantable quality and fit for their purpose.

Question 1

Goods and services act

Goods

Answer 1

Goods:
Must be of merchantable quality.
Must be as described.
Must conform to sample.
Must be fit for the purpose intended.

Question 2

Goods and services

2007 add ons

Answer 2

Guarantees can only serve to increase consumer rights
No payment is needed for unsolicited goods / inertia sales
The retailer and manufacturer have joint responsibility
Signs limiting the seller’s responsibility are illegal

Question 3

Enforcers of the good and services act

Answer 3

• The National Consumer Agency
• Consumer Association of Ireland (CAI)
• Small Claims Court
• Ombudsman for Insurance Industry, Credit Institutions, etc

Question 4

Consumer protection act

Answer 4

Misleading information
False price or sale
False advertising

Question 5

2007 update to consumer protection

Answer 5

Pressure selling
False prizes
Consistent cold calling
Banned pyramid schemes.
Taxes must be shown

Question 6

Role of the national consumer agency

Answer 6

• Enforce the provisions of the Act.
• Promote better standards of advertising.
• Initiate legal proceedings against those who breach the Act.
• Investigate complaints from the public and provide advice.
• Monitor EU law to ensure Ireland complies.
• Present an annual report to the Minister for Trade, Industry and Commerce.