Consumer Ed Final Review 2024 Flashcards
What does FTC stand for?
Federal Trade Commission
What does the FTC do?
Responsible for protecting consumers from unfair, deceptive, or fraudulent business practices
What does FDA stand for?
Food and Drug Administration
What does the FDA do?
Responsible for protecting the public health by ensuring the safety of our food, drugs, and cosmetics
What does BBB stand for?
Better Business Bureau
What does the BBB do?
Files public complaints against local businesses/merchants
What does UL stand for?
Underwriter Laboratories
What does the UL do?
Checks products for fire and electrical safety standards
What does the Consumer’s Union do?
Tests products and rates them based on quality
What does CPSC stand for?
Consumer Product Safety Commission
What does the CPSC do?
Works to reduce the risk of injuries and death by developing industry standards and recalling products
What does the CPSC NOT oversee, and what organization DOES?
Food, drugs, and cosmetics; FDA
What does EPA stand for?
Environmental Protection Agency
What does the EPA do?
Responsible for creating standards and laws promoting the health of individuals and the environment
What do the state and local governments do for consumers?
State attorney’s office handles frauds and misleading ad claims
What is the order of complaining about consumer problems?
Store/manager -> manufacturer/corporate -> consumer group/agency -> lawsuit
What is an implied warranty?
An unwritten guarantee that a product or service should work as expected
What is an expressed warranty?
A specific quality or performance promise made by a seller to a buyer, either orally or in writing
What does “as-is” mean?
No warranty; product is being sold in its current condition, with no promises
What is puffery? Is it legal?
Exaggerated or false praise; yes
What is a bait-and-switch? Is it legal?
Luring customers in with specific claims about an unavailable product in order to upsell a similar item; no
What is a loss leader? Is it legal?
Pricing products lower than the production cost to attract new customers or sell additional products; no, but it must be intentional
Why should you open a checking account? (4)
Provides security, protect your purchasing power, earn interest, banks are regulated
What are two factors of a for-profit bank?
Interest rates are competitive, and the FDIC covers up to $250,000