Consumer Duty Flashcards
1
Q
Main Consumer Principle
A
A firm must act to deliver good outcomes for retails customers
Raising the standard of consumer protection
2
Q
Cross-Cutting Rules
A
Act in good faith
Enable and support client to pursue their financial objectives
Avoid foreseeable harm
AEA
3
Q
Four Outcomes
A
Products and Services - fit for purpose and suitable
Price and Fair Value - fair charging models
Consumer Understanding - clear, fair and no misleading communication
Consumer Support - meet customer needs
PPCC
