Consumer

Question 1

A brand

Answer 1

The identity of a particular product. It usually refers to the manufacturer

Question 2

False economy

Answer 2

A situation where we buy something that costs less at the time but turns out to be more expensive in the long run

Question 3

Sales of goods and supply of services act 1980

Answer 3

The product must be

1) merchantable quality
2) fit for the service intended
3) the same as the description
4) same as the sample shown
5) when services are supplied, the person must have the necessary skills, do the job properly and use good materials

Question 4

Redress

Answer 4

All forms of compensation for the consumer who has bought faulty goods or received poor service

Question 5

Forms of redress

Answer 5

Refund
Repair
Replacement
Credit note

Question 6

You are not entitled to redress if

Answer 6

• you don’t return within a reasonable time frame
• you just “change you mind”
• you cause the fault yourself
• goods are clearly marked as seconds or damaged

Question 7

Guarantee

Answer 7

A promise from the manufacturer to offer a refund or replacement to the consumer who has bought faulty goods

Question 8

Warranty

Answer 8

An additional promise by the manufacturer or seller to repair any damage goods within a stated period of time

Question 9

Should be included with a guarantee and warranty

Answer 9

• The name and address of the person offering the guarantee or warranty
• The length of time the guarantee or warranty is for

Question 10

Credit note

Answer 10

A voucher given by the retailer to the consumer for the value of the goods returned. We can then buy goods equal to that value.

Question 11

The National consumer agency

Answer 11

A) investigate complaints
B) provide information about rights
C) make sure products sold in Ireland are safe

Question 12

The consumer Association of Ireland

Answer 12

A) help the consumer know their rights
B) help government plan new consumer laws
C) produces magazine called the “consumer choice”

Question 13

Consumer advice programs

Answer 13

Watchdog- on BBC
Rogue traders on BBC
Q102 consumer advice show
Buyer beware on RTÉ
Show me the money on RTÉ

Question 14

Barcode

Answer 14

A small rectangle containing black and white lines and figures found on the packaging of most products

Question 15

Bar code contains

Answer 15

Product name
Price
Weight
Country of origin

Question 16

Advantages of barcodes

Answer 16

• fewer mistakes

- it saves time, as there is no need to individually price each item

Question 17

Disadvantages of barcodes

Answer 17

• The system is expensive to install

- shops may require fewer staff which may lead to redundancies

Question 18

Receipts

Answer 18

The receipt is written proof to the consumer that they have purchased and paid for a particular item

Question 19

Information on a receipt

Answer 19

• the date
• the time
• name of the shop
• The amount of money handed in, and any change given in return
• The name of the product purchased

Question 20

Below cost to selling

Answer 20

This is when shops sell proper products very cheaply in order to attract consumers

Question 21

Loss leader

Answer 21

Product sold at below cost prices to attract consumers and the shop is referred to as loss leaders

Question 22

Online consumer

Answer 22

Online consumers have the same rights under the law as usual consumers

Question 23

Consumer

Answer 23

Anyone who buys goods or services for their own use

Question 24

Trade associations

Answer 24

An organisation that represents all the firms that sell a particular product or service