Communication

Question 1

Objectives of communication

Answer 1

Information must be received by the intended person

Information must be understood

The person must accept the information

The person must take action

Question 2

Internal communication

Answer 2

Communication takes place inside a friend or an organisation

Example: intercom, school, newsletter

Question 3

External communication

Answer 3

The communication that takes place between organisation and people outside of the organisation

Question 4

Forms of communication

Answer 4

Oral communication
written communication
visual communication

Question 5

Oral communication

Answer 5

Involves communicating with spoken words

Examples: face-to-face 
telephone 
intercom 
radio 
meetings 
conferences

Question 6

Advantages of oral communication

Answer 6

Fast
mistakes corrected immediately
quick to reach agreement
feedback immediately

Question 7

Disadvantages of oral communication

Answer 7

Some people do not listen carefully

there is often no record

Question 8

Written communication

Answer 8

Involves writing
Examples: 
Letters 
email 
noticeboard 
newsletters 
text message 
reports 
memos 
newspaper

Question 9

Advantages of written communication

Answer 9

Record can be read one’s own pace (reread)

easier to remember

Question 10

Disadvantages of written communication

Answer 10

Slow feedback

too much written material is difficult to handle

Question 11

Visual communication

Answer 11

Involves presenting information in the form of pictures
Examples: television 
Internet 
DVDs 
chart 
presentations 
Graphs

Question 12

Advantages of visual communication

Answer 12

Easy to understand
easy to remember
comparisons can be made easily

Question 13

This advantages of visual communication

Answer 13

Will need another form of communication to make sense

Question 14

Choosing a method of communication

Answer 14

Cost 
speed 
destination 
confidentiality 
record

Question 15

Benefits of effective communication

Answer 15

• Plans and objectives will be achieved
• Organisation is more successful because complaints and order are dealt with
• workers will feel important
• Problems are solved quickly
• Good name among the public

Question 16

Meetings

Answer 16

Meetings occur when to when more people come together- 
to give and receive information
To discuss and solve a problem
For different groups to cooperate
Do you make decisions

Question 17

Pictograms

Answer 17

You to present numbers or quantities in a picture form

Question 18

Video conferencing

Answer 18

When people attend a conference in one venue can listen to and see a speaker in another venue from any distance away on screen

Question 19

Presentation

Answer 19

Set of slides containing pictures text sounds and graphs

Question 20

Companies involved in communication

Answer 20

An post
RTÉ
Eircom

Question 21

An post

Answer 21

Mail service 
parcel post 
express post 
free post 
business reply service 
publicity post

Question 22

Eircom

Answer 22

Telephone network 
call answering service 
call waiting 
call forwarding 
free phone

Question 23

RTÉ

Answer 23

Radio service
television service
advertising medium
Aertel

Question 24

Public relations officer

Answer 24

Person who is responsible for the communication between the firm and the public is the public relations officer (PRO)

• Responsible for all press releases
• the launch of new production by the company organise television and radio publicity arrangements for the firm to take part in exhibition and retriever

Question 25

Communication

Answer 25

Communication is the transfer of information views and ideas from one person to another