Conflict Resolution

Question 1

What are the 5 ways individuals manage conflict?

Answer 1

-Avoidance
-Accommodation
-Force
-Compromise
-Collaberation

Question 2

Three types of conflict?

Answer 2

-Individual
-Interpersonal
-Intergroup/organizational

Question 3

Individual conflict?

Answer 3

Within an individual

Question 4

Interpersonal conflict?

Answer 4

Occurs between people

Question 5

Overt conflict

Answer 5

Discussing conflict openly

Question 6

Convert conflict?

Answer 6

Conflict not discussed or ignored

Question 7

Conflict resolution compared to the nursing process?

Answer 7

Assess to determine problem
Set a goal/plan
Implement plan
Evaluate its effectiveness

Question 8

What is behavioral noise?

Answer 8

-body language
-tone of voice
-hand gestures

Question 9

What is avoidance

Answer 9

Avoiding the conflict and not addressing it

Question 10

What is accommodation?

Answer 10

One person putting aside goal to satisfy another’s desires

Question 11

What is force

Answer 11

Achieving goal at the expense of another

Question 12

What is compromised

Answer 12

Both people giving up something for a partial goal attainment

Question 13

What is collaboration

Answer 13

Both parties positive to reach an acceptable solution